Massp | Desktop Technician | Australia

Deadline: October 29, 2024
District/Organization: Okemos Public Schools
Position/Type: Other, full time
Salary: $43,000 - $50,000
SUMMARY:
As a member of the Media and Technology department, perform onsite and remote building/office/classroom technology support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Visit the individual buildings, offices, and classrooms on a rotating basis to solve hands-on technical issues. Assist in technical troubleshooting by remote takeover or onsite visits. Provide general maintenance and cleaning of technology equipment (Examples: replace projector bulbs, clean computers and projectors, replace/straighten cabling, etc.). Assist other Media and Technology department employees with duties and projects. Assist in maintaining equipment inventory. Maintain tickets in the ticketing system. Respond to work emails and requests as needed, efficiently. Recognize and escalate more complex problems to Tech II support. Log call activity within the ticketing system. Communicate the outcome of resolved technology issues to the individual requesting assistance. Demonstrate specific technology for staff to support their learning and enhance their knowledge/skills. Serve on the District Technology Resource Committee. PREFERRED QUALIFICATIONS:
High school diploma or equivalent required. Coursework in technology from a college or technical school preferred. Experience in an educational technology environment preferred. Applications accepted until filled.
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