Company: Mercer
Description:
We are seeking a talented individual to join our Wealth Consumer Admin Operations team at Mercer . This role will be based in Adelaide office. This is a hybrid role that has a requirement of working at least three days a week in the office.
The Employer Premium, Customer Service Specialist will provide administrative support for employer-related requests and transactions, ensuring high-quality service to internal and external stakeholders while enhancing Mercer's reputation in the market.
We will count on you to:
Provide top-level administrative support to internal and external stakeholders. Perform peer reviews for complex processing and inquiries, including managing and resolving complaints. Complete complex employer/payroll-related administration tasks, including ad-hoc reporting and identifying discrepancies. Assist in designing and reviewing Standard Operating Procedures, ensuring compliance with legislative obligations. Support audit activities and implement recommendations for risk enhancement. What you need to have:
Year 12/VCE/HSC or equivalent. Strong knowledge of superannuation legislation and systems (ideally Sonata and/or SuperB, Salesforce, Excel, Word, Outlook). Excellent attention to detail and strong organisational skills. What makes you stand out:
Experience in superannuation administration or financial advice administration. Strong written and verbal communication skills. A self-motivated and proactive approach to delivering outstanding service. Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
About Mercer:
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
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