Are you ready to be part of a team of high performing digital experts?
Grow your career surrounded by colleagues who are energised by the opportunity to produce marketing and service solutions that have big social impact.
We take on the impossible and achieve outstanding results – we're your calling to right wrong.
The Opportunity As our Marketing Automation Specialist , based in our Brisbane head office, you will join a team of digital experts developing solutions to drive new client acquisition and enhance the serviced delivered to clients through the lifetime of their case.
You'll develop automated marketing campaigns and client communications journeys, identifying and building data triggers for automated communication, such as journey entry events and decision splits in the SMFC platform.
And we'll rely on you to develop all technical elements to support these campaigns, too, such as email HTML, data extensions, journeys and automations.
Using your Salesforce Marketing Cloud (SFMC) expertise, you'll create our subscriber lists and Data Extension in SFMC, ensuring the right quality checks are followed to maintain a positive client experience, and putting appropriate policies in place to ensure adherence to communication compliance standards.
You'll monitor deliverability, unsubscribe data and database hygiene, monitoring and managing errors and issues relating to the platform.
What you'll bring.
To thrive in this role, you'll have: Salesforce Marketing Cloud Certifications and Proficiency: 3+ years' experience with the Marketing Cloud interface, including Journey Builder, Automation Studio, and Email Studio.
Understanding of Customer Journeys: Experience in designing and optimising customer journeys based on user behaviour and engagement metrics.
Campaign Development: Create and execute automated marketing and service campaigns across email, SMS, and social media using Salesforce Marketing Cloud tools.
Data Management Skills: Knowledge of data extensions, segmentation, and audience targeting within Marketing Cloud to effectively personalise journeys.
Automation and Scripting: Experience with AMPscript or SSJS (Server-Side JavaScript) for dynamic content and automation tasks.
Analytics and Reporting: Ability to analyse campaign performance, generate reports and present suggested data-driven options to inform decisions to refine strategies.
Integration Skills: Understanding of API integrations and how to connect Marketing Cloud with other platforms (e.g., CRM systems).
Email Marketing Best Practices: Knowledge of deliverability, A/B testing, and compliance regulations (like GDPR and CAN-SPAM).
Documentation Skills: Maintain comprehensive documentation of campaign workflows, processes, and performance metrics.
You will also be able to: Facilitate Training & Support: Provide guidance and support to team members on best practices for utilising Salesforce Marketing Cloud features.
Collaborate cross functionally: Work with Marketing, IT, agencies collectively on programs of work.
You can work in a team progressing work to agreed business goals and timeframes.
Problem Solve: Work through technical and business problems and resolve blockers to keep program on track.
Shine Lawyers: A place for you.
It means more here.
At Shine, purpose really matters.
It's our clients, who summon the courage to stand up to injustice.
It's the communities we are part of and support every day.
It's our team, who champion what's right and make this place what it is.
We're an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 45 years.
We've achieved a lot, but you'll find no airs and graces here.
We're humble yet relentless.
We don't pretend to be anything other than ourselves.
And together, we've created a place for you to thrive.
Here are some of the things we hope you'll love about working with us: Connect and be you: Get the flexibility and benefits you need, and work alongside truly authentic people who care so much - about our clients, Shine and you.
You'll enjoy the safety and security of a large, well-established firm that treats you as a person, not a number.
Challenge and be challenged: We're not here for "easy".
We want you to take your place at Shine and make a real impact.
Question and challenge - that's how we grow.
Achieve and grow: Start your Shine journey with our award-winning learning programs, where you'll find immediate connection and be set up for success.
We provide innovative in-house learning programs and real opportunities to step up and grow - within your role and beyond.
Visit www.shine.com.au/careers/life-shine to find out more and read the stories of our incredible people.
Excited to join us and stand up to injustice?
Apply now and make Shine Justice a place for you.
As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team – no matter the outcome.
We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you'll put your best self forward while righting wrong for our clients.
We're passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates.
You bring you.
Apply Now