Bay City Marine is seeking a skilled and experienced Marine Dealership Service Manager to join our team in Hervey Bay, Queensland. As the Service Manager, you will oversee the day-to-day operations of our marine service workshop, ensuring the efficient and high-quality delivery of services to our valued customers. Our brands include Quintrex, Yellowfin, Sea Jay, Yamaha, Mercury & Mercuriser. This full-time role is an integral part of our business, and you will play a crucial role in maintaining our reputation for excellence.What you'll be doingManage the workshop, including scheduling, assigning tasks, and monitoring technician performanceEnsure all repairs and servicing are completed to the highest standards, meeting or exceeding customer expectationsLiaise with customers to understand their needs and provide expert advice and solutionsOversee the maintenance of workshop equipment and tools, ensuring they are in good working orderManage the inventory of spare parts and materialsProvide leadership and mentorship to the service team, fostering a positive and productive work environmentMaintain accurate records and documentation, and provide regular reports to managementWhat we're looking forKnowledge of marine engine and boat maintenance and repair proceduresStrong problem-solving and decision-making skills, with the ability to prioritise tasks and manage multiple projects simultaneouslyExcellent customer service skills, with the ability to build and maintain positive relationships with clientsStrong leadership and team management skills, with the ability to motivate and develop a team of techniciansRelevant qualifications in marine mechanics or a related fieldWhat we offerAt Bay City Marine, we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of benefits to support your overall wellbeing.About usBay City Marine is a leading marine dealership serving the Hervey Bay community for over 20 years. We are dedicated to providing our customers with the highest quality products and services, and our team of passionate and knowledgeable professionals are committed to delivering exceptional customer experiences. Join us in our mission to be the premier marine dealership in the region.Apply now to become our next Marine Dealership Service Manager and be a part of our growing team!
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