GET TO KNOW US MARIA TASH has revolutionised the fine jewellery and luxury piercing industries. The brand is known for self-expression; the Curated Ear is a technique Maria herself developed where clients combine studs and rings in unique stylings that reflect their personal aesthetics. The original East Village shop gained a devoted following in the early '90s, and MARIA TASH continues to expand globally across the US, Europe, Australia, and the Middle East.
KNOW THE ROLE The floor supervisor is responsible for the day-to-day operations of the stylist team. They work alongside the manager and assistant manager to ensure the team is delivering goals outlined. They are the first point of contact if problems occur with employees or customers.
People Management Assist with day-to-day management of stylist team Coach employees by giving constructive feedback- "coaching in the moment" Ensure all procedure and process are followed through Support and deliver on-floor training with all new stylist Assist in conducting team meetings with store manager and assistant store manager Sales Duties Work towards sales & KPI targets to motivate stylist team Ensure the client information is captured correctly and that client records are accurately maintained Regularly update staff on business performance, and new initiatives Operational Duties Maintain an excellent level of cleanliness, facilities, and store maintenance Ensure safe and secure storage of all data, in particular client and staff data held in the store Customer Service Ensure that the stylist team is always providing the highest level of customer service Drive sales and customer retention through clientele Improve sales by retaining customers and increase average spend Resolve customer queries and complaints when required Be a brand ambassador and demonstrate excellent brand knowledge Understand piercing healing times, positioning and fitting, ensuring that advice is taken from piercing team as well as understood and communicated by selling team Accurately process all POS transactions, capture of customer information, transfers, repairs, damages, etc. to maintain the integrity of the inventory. Ensure that the sales team can direct clients to pricing lists using iPads, as required by local legislation. KNOW WHAT WE'RE LOOKING FOR 2+ years retail supervisor experience High level of accuracy, organized, and meticulous Excellent organizational and planning skills Strong verbal and written communication skills Good level of spoken and written English Ability to lead a team Solution focused Ability to stand, move and walk for multiple hours Ability to work a flexible schedule to meet the needs of the business #J-18808-Ljbffr