Order Management Delivery Operator We have a requirement for an Order Management Delivery Operator to join us for 12-14 months, full time.
Position is in Melbourne with hybrid work arrangement.
We currently have a vacancy in our Customer Business Centre division of Siemens Ltd for an Order Management Delivery Operator to join our team in Bayswater.
Reporting to the Team Lead, you will be responsible for the customer interaction and order management for Digital Industries product and service portfolio.
What are my responsibilities? Process customer orders into the ERP system in an efficient and timely manner to fulfil the customer order at the requested date in line with company guidelines.
Ensure appropriate and timely response to customer requests, queries and issues.
Monitor back orders, check order delivery dates and send confirmation to customers, co-ordinate technical and commercial clarifications incl creditworthiness and export control checks.
Effectively liaise with external and internal stakeholders, including customers, team leads, sales team and product team.
Perform other customer service duties as required.
Skills Required: Previous experience in a customer service/order entry environment.
Strong IT skills - SAP knowledge is mandatory.
Knowledge of Intra company and triangle business orders is beneficial.
Excellent time management skills, with the ability to prioritise and manage tasks efficiently and effectively.
Provide outstanding service to a high level of customers.
Engage with factories to ensure deliveries are accurately and efficiently delivered.
What do I need to qualify for this job? Outstanding attention to detail and analytical skills in order to provide and negotiate proper courses of action as per customer requirements.
Excellent time management skills, with the ability to prioritise and manage tasks efficiently and effectively.
Strong IT skills - SAP knowledge is essential.
Freight forwarding experience.
Knowledge of Intra company and triangle business orders.
Excellent customer service focus, phone manner and capability.
Previous experience in a customer service/order entry environment.
Charles Lee Delivery Consultant Manpower Group is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability.
Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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