Customer Service Officer Location: Brisbane or Melbourne
We are excited to announce an opportunity for a Customer Service Officer to join our client's dynamic team.
This is a full time, permanent position, open to applicants based in either Brisbane or Melbourne! Our client is a global leader in early-stage research, dedicated to supporting the development of innovative treatments. They are committed to building an exceptional team to advance meaningful work in healthcare research.
Why Join? This is a unique opportunity to work within an organization known for its collaborative culture, dedication to employee development, and focus on delivering excellence.
Key Responsibilities: Handle inbound and outbound calls with potential participants (up to 40+ calls per day). Conduct phone screening questionnaires to assist eligible participants based on study requirements. Select trials for participants based on eligibility criteria. Build excellent rapport with new and existing participants. Schedule appointments and maintain the participant database. Requirements: Minimum of six months' experience in a contact centre. Experience in a customer-facing role (preferred). Exceptional time management skills with the ability to work in a fast-paced environment. Strong team collaboration skills and the ability to work independently. Commitment to maintaining a professional level of confidentiality. Ability to meet set targets and KPIs. Benefits: Meaningful Impact: Contribute to improving lives globally. Professional Growth Opportunities: A supportive environment that values employee development. Employee Recognition: Achievements are celebrated and rewarded. Wellness Initiatives: Prioritize your health and well-being. If you're passionate about making a difference and have the required experience, we encourage you to apply!
Liza Lemus
Recruitment Consultant
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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