Manila Recruitment | Customer Service Representative (E-Commerce) - | Australia

Details of the offer

The Customer Service Representative will be responsible for providing exceptional customer service to our e-commerce customers and sales support to the team.This opportunity awaits someone who would want to join an organization that is dynamic, fast-paced, and results-oriented.Company Profile:Our client is an apparel group specializing in the distribution of leading global intimate apparel, nightwear/loungewear, and ready-to-wear brands in Australia and New Zealand. The group's brand partnerships and proprietary labels incorporate some of Europe, USA, and Australia's best-known premium brands in both Men's and Women's categories. Our client has built a dedicated team that manages the complete distribution effort and has built an established network of sales representatives throughout Australia & New Zealand. They possess deep relationships with all major department store groups and more than 200 specialty boutiques.Duties and Responsibilities:Managing all customer service inquiries for e-commerce customers, including organizing returns and refunds for e-commerce orders as well as exchanges.Supporting the Brand Managers with sales-related tasks.Developing and maintaining relationships with existing and new customers.Providing excellent product knowledge and support to external stakeholders.Liaising with the sales coordinator for wholesale boutique returns.Management of product information in the inventory management system - Cin7.Assisting with content creation and social media posts.Assisting the E-commerce coordinator with creating product copies and uploads to Shopify.Monthly calls to all boutique customers (both AU and US).Minimum Requirements:At least 1-3 years of relevant experience.Experience in a Sales Support/Administration role or similar.Experience in Shopify is preferred.Experience in some sort of ERP or accounting software (Cin7 Fashion Software highly desired but not essential).Beginner to Intermediate Excel Skills.Reliable and honest.Good English communication skills.Proven ability to manage time effectively by planning and setting priorities.Motivated and driven to succeed.Strong communication skills with the ability to provide clear and concise information to colleagues and customers.Proven customer service ability to achieve the company goal of offering the highest level of service in the industry.Demonstrates a proactive approach to problem solving and decision making.Proven ability to keep accurate records and have excellent attention to detail.The ability to meet deadlines and work accurately under pressure.Must have own equipment.Job Type: PermanentEmployment Type: Full-time/Direct EmploymentSchedule: Monday to Friday, 7:00 AM - 3:30 PM Philippine time (9:00 AM - 5:30 PM AEST) inclusive of 1-hour break.Location: Remote/WFHIndustry: Apparel/Fashion


Nominal Salary: To be agreed

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