A rare opportunity has arisen for a seasoned Manager to lead this high performing YHA property.
YHA Brisbane City isn't just a property; it's a vibrant community where you can:
Meet People from Around the World: Connect with travellers from diverse cultures and backgrounds.Develop Your Skills: Gain valuable experience in hospitality, customer service, and team management.Travel the World: Enjoy exclusive discounts on accommodation and travel with YHA.Work in a Dynamic Environment: Be part of a fast-paced and exciting industry.Make a Difference: Contribute to sustainable tourism and positive social impact.Situated in the heart of Brisbane, YHA Brisbane City is within walking distance of the city's top attractions, including the iconic Story Bridge, South Bank Parklands, and the vibrant Queen Street Mall.
YHA is committed to offering affordable, sustainable, and community-focused accommodation and experiences in a unique and friendly atmosphere for travellers to relax and connect to the best of Queensland.
With a passion for tourism, hospitality, and leadership, the Property Manager is responsible for creating exceptional guest experiences, leading a small diverse team, and utilising financial acumen to drive the success of the business.
Key Aspects of the Role:Leadership: Provide visionary leadership to the entire team, fostering a culture of excellence, teamwork, and guest satisfaction.
Recruit, train, and mentor team members, promoting their growth and professional development.Guest Experience: Ensure positive and life changing traveller experiences by maintaining the highest standards of cleanliness, safety, local experience opportunities, and exceptional service to diverse segments.Business and Budget Management: Creating business plans and annual budgets that ensure business development and growth.
Consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.Quality Control and Compliance: Maintain national quality standards and ensure that all operations comply with local, state, and Australian laws and regulations.Marketing, Partnership, and Promotion: Collaborate with the Customer team to implement marketing strategies to attract and retain guests and increase spend; including social media management, and partnerships with local tour operators and other purpose-driven businesses.The ideal candidate will have:4+ years' experience in an accommodation leadership roleExceptional leadership and team-building skills.A desire to work on the front line of the business across housekeeping and reception.Financial acumen and budget management experience.Excellent communication and customer service skills.Strong change-management, problem-solving, and decision-making abilities.Knowledge of local market trends and competition.What's in it for you?Be Part of Something Bigger: Contribute to a sustainable and socially responsible organisation.Global Connections: Meet people from all over the world and share unforgettable experiences.Our Culture:At YHA, you can expect to be treated with dignity and respect.
We're committed to creating a diverse and inclusive workplace environment.
Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture.Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.If you are ready to take on the challenge of managing this vibrant property, are excited by the opportunity to lead a dynamic team, and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.
A National Criminal History Check is a mandatory step in the recruitment process.We encourage Aboriginal and Torres Strait Islander people to apply.Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years of people management experience do you have?Please tell us a little bit about yourself and why you would think you are the ideal candidate for this rare opportunity to lead the operations for our YHA property in Brisbane.Hospitality & Tourism 101-1,000 employees
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