Position: Manager, Transaction Banking Service
Type: Permanent - Roles across Sydney, Melbourne, Brisbane and Adelaide
Work Arrangement: Collaborative environment with opportunities for growth and skill enhancement.
Industry: Banking and Financial Services
Key Responsibilities
Deliver exceptional customer service by executing efficient and accurate processes of varying complexity.
Act as the primary contact for complex customer matters, ensuring timely resolution and operational excellence.
Drive customer satisfaction through education, promoting digital solutions, and first-contact resolution.
Collaborate across multiple teams, including domestic and offshore centers, senior leaders in product, and operational coverage.
Take accountability for resolving customer challenges, identifying root causes, and proactively improving customer experience.
Support the digital transformation of service offerings and drive adoption of digital tools.
Ensure compliance with standards, policies, and regulatory requirements while minimizing operational risks.
Provide team support and load-sharing, ensuring the customer remains central to operations.
Contribute to personal growth through continuous improvement and consistently enhance customer and banker experience (Cx/Bx).
Key Skills
High-level verbal, written, and presentation communication skills.
Strong focus on end-to-end customer experience and service delivery.
Excellent collaboration, problem-solving, and analytical skills.
Experience in coaching and fostering individual growth and performance.
Ability to adapt to new environments and acquire knowledge quickly.
Passion for driving cultural change towards proactive, first-contact resolution.
How To Apply
If you're ready to take on this exciting opportunity and join the team, please apply here or alternatively, you can email Justin from our Sydney office at ****** quoting Job Reference 543465 to register your interest.
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