Job Description Location: Melbourne | Parkville
Job type: Full Time - Fixed Term
Organisation: Department of Transport and Planning
Salary: $134,593 - $180,115
Occupation: Other
Reference: 5982
About the Role Temporary – Full time The Manager Towing Services is responsible for leading and managing the towing contracts for Clearway, Accident, Abandoned Vehicle and Hazard Towing services.
This role will deliver the towing programs including staff supervision, complex contract management and providing sound and timely advice to management on all aspects of the program.
This role will ensure departmental processes and policies are aligned to relevant legislative and regulatory frameworks and guidelines and build a culture of safety and continuous improvement, including with DTP's major suppliers.
The role is responsible for ensuring contract and commercial outcomes beneficial to DTP and the general public.
This requires working closely with senior management and DTP procurement.
Position Outcomes Well managed suppliers for Clearway, Accident, Abandoned vehicle and Hazard towing by leveraging KPI performance and operational review forums to ensure performance is delivered as contracted and expected by DTP. Effectively led, managed, motivated and developed employees providing Clearway, Accident, Abandoned vehicle and Hazard towing services at a professional level, while being responsive to a fast-changing environment and delivering program outcomes on short timeframes. Effectively managed towing contracts (Clearway and Accident) including complex contract management and administration, commercial performance, staff supervision, provision of customer service, and accurate program reporting. Provided authoritative advice to all levels of the Department on clearway matters aligned to legislative and regulatory frameworks, that is relied upon to inform policy and decision-making. Proactively established and maintained strong relationships with relevant stakeholders and partners to support the delivery of the Department's objectives while representing and advocating for the towing program's interests.
This includes ensuring the commercial model and market approach are fit for purpose. KEY SELECTION CRITERIA The ideal candidate will have proven leadership capabilities, with a strong track record of motivating, mentoring, and developing team members to achieve business outcomes.
They will foster a culture of accountability, teamwork, customer focus, and innovation within their team.
With excellent project management skills, the candidate will have demonstrated the ability to oversee complex programs of work, resolving challenges with creative solutions that improve processes and systems.
They will possess exceptional verbal and written communication skills, able to convey clear, cohesive messages tailored to diverse audiences in a variety of formats.
Additionally, the candidate will be experienced in providing expert advice to business areas and senior management, offering insights that support key projects and programs for DTP and the Victorian Government.
Strong stakeholder relationship management is essential, with proven success in engaging and negotiating with both government and industry stakeholders to influence decisions and achieve program objectives.
A deep understanding of relevant legislation, regulations, and standards, particularly in relation to clearways, tow-away zones, impound services, and traffic management, will be key to success in this role.
QUALIFICATIONS AND EXPERIENCE: Mandatory Full drivers license Experience relevant to the capabilities of the role What we offer Meaningful work making Victorian communities more accessible and liveable Professional growth and development opportunities across the department and the wider Victorian Public Services A hybrid working model focused on collaboration and teamwork Optimal work-life balance initiatives including flexible working arrangements Opportunity to work across multiple urban and suburban hubs We prioritise the development of a safe and inclusive culture Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds.
At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction.
This empowers our employees to effectively contribute to our goals.
How to Apply Non-DTP Employees (Including VPS outside of DTP) Create an account by clicking the 'Apply' button and follow the prompts.
For help, click here for Quick Reference Guide.
Applications close at 11:59PM on Wednesday 27th of November 2024. Please include a resume and cover letter.
All applications must be submitted through the online portal.
We're unable to consider email or manual applications.
For more information, contact Fiona Brown, Director Transport Improvement via ****** Preferred applicants will need to complete a police check and other pre-employment checks.
Your information will be treated confidentially.
If you require additional adjustments across the recruitment process or accessible formats of this ad, please contact us by phone or email.
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