Manager - System Services And Responses

Management (Information & Communication Technology)Government - State (Government & Defence)
Full time
Level 8, $144,597 - $156,598 per annum (pro-rata)
This is a permanent full-time position commencing ASAP The Statewide Services division provides the services and supports required by schools to enable student achievement, with a focus on those students and schools that need it most.
As a manager, within the Service Design and Support directorate, you will inform and contribute to the directorate's purpose of providing strategy, policy and program oversight and operational support to the division.
The Role The Service Design and Support Directorate is seeking an experienced and motivated manager to lead the System Services and Responses branch within Statewide Services.
The System Services and Responses Branch aims to provide a single point of entry within Statewide Services for system-facing requests including:
strategic policy inputdeveloping and managing processes to deliver effective, timely responses to the system.The role includes the leadership and capacity building of staff who play an important part in providing collective system services and supports across Statewide Services. Branch functions include Padbury facilities management, implementation of the Professional Learning Information System (PLIS), support for Statewide Services Ikon communication, establishment of systems and processes for Statewide Services system requests, and the preparation of a range of responses across different topics.
Support provided by the System Services and Support branch needs to be responsive to emerging priorities. As Manager, you will lead and support staff in the preparation, completion and monitoring of a wide range of functions and seek relevant expertise from across the division where required.
As such, this role requires the Manager to be agile, solution-focused to leverage resources to maximize efficiencies and have a comprehensive understanding of system and ministerial processes. Strong communication skills, written or oral, monitoring and organizational skills will be key to the success of the role.
The Manager will lead the ongoing refinement and implementation of streamlined processes to ensure provision of high-quality responses and advice from Statewide Serviceswork closely with the office of the Executive Director, Statewide Services to establish processes that provide timely responses for senior leaders while ensuring clear communication to support staffreview and identify efficiencies in practices and processes resulting in:schools using an efficient system to access professional learning quality servicefacilities managementrigorous budgetary practiceslead and develop System Services and Support staff in building productive relationships across the division and the wider Departmentdevelop strong collaborative relationships with the leadership team members at Statewide Services to support all Statewide Services staff.To be successful in this role you will be a strategic thinker with a proven ability to achieve results and a commitment to establish and improve service delivery and support for system requests.
As an effective change agent, you will lead the operations of the System Services and Responses branch in accordance with the Department's strategic directions, policies and relevant legislation.
Professional Benefits We are conveniently located in Padbury and our employees enjoy a range of benefits which include:11.5% employer contributed superannuation, increasing to 12% by July 2025.Consideration is given to home-based work arrangements aligned to the Department of Education's guidance.Generous leave entitlements including annual, personal, long service and parental leaveProfessional development opportunities and study leave/assistanceAccess to salary packaging (in accordance with relevant industrial instruments)Want to know more? Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact:
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.consent to a National Criminal History Check with the Department's Screening Unit.More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions Apply online in two easy steps:
Step 1: Select Apply for Job Complete the online application form, including details of two (2) work-related referees, preferably one being your current line manager.
Your application should include:
A CV of up to four (4) pages outlining your employment history and professional learning summary relevant to this positionA four (4) page statement addressing the following selection criteria as outlined in the attached JDF:Implements and manages strategy Translates strategy into operational goals and creates a shared sense of purpose within the business unit.Engages others in the strategic direction of the work area, encourages their contribution, and communicates expected outcomes.Considers the ramifications of a wide range of issues, anticipates priorities and develops long-term plans for the work area.Understands objective, critical analysis and distils the core issues.Achieves results Evaluates ongoing project and program performance and identifies critical success factors.Establishes clear plans and timeframes for project implementation and outlines specific activities.Strives to achieve and encourages others to do the same.Monitors progress and identifies risks that may impact outcome and adjusts plans as required.Builds productive relationships Builds and sustains relationships with a network of key people internally and externally.Recognises shared agendas and works toward mutually beneficial outcomes.Brings people together and encourages input from key stakeholders.Exemplifies personal integrity and self-awareness Acts professionally and impartially at all times and operates within the boundaries of organisational processes and legal and public policy constraints.Takes personal responsibility for meeting objectives and progressing work and commits energy and drive to see that goals are achieved.Persists and focuses on achieving objectives even in difficult circumstances.Communicates and influences effectively Confidently presents information in a clear, concise and articulate manner and translates information for others.Approaches negotiations with a strong grasp of key issues, having prepared well in advance.Anticipates the position of the other party and adapts approach accordingly.Encourages the support of relevant stakeholders.It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted. For technical support submitting your application, you can call the Department of Education's Recruitment team on for assistance.
Advertised Vacancy Number: DOE927925
Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Monday, 18 November 2024
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