Manager (Student Mentoring and Engagement)Job no: 0057072Location: ParkvilleRole type: Full-time; ContinuingFaculty: Faculty of ScienceDepartment/School: Student and Academic ServicesSalary: UOM 8 – $119,742 – $129,607 p.a. plus 17% superLead the operational delivery of academic and peer mentoring programs.Shape large-scale student engagement initiatives and collaborate with diverse teams to enhance the student experience.About the RoleThe Manager, Student Mentoring and Engagement oversees the Faculty of Science's Academic Mentoring and Melbourne Peer Mentoring Programs, ensuring effective delivery of large-scale, cyclical activities that connect new students with peers and mentors. This role also establishes early interventions for students at academic risk and leads a small team, collaborating with academic and student services staff to integrate these programs into the broader student experience.Your responsibilities will include:Lead a team of staff to effectively deliver the University's Academic Mentoring and Peer Mentoring program in the Faculty with responsibility for ensuring alignment to strategic program objectives and any locally designed aspects.Deliver effective local stakeholder enquiry management using the enterprise-wide platforms (OneCRM and ServiceNow) to support academic mentors, peer mentors and students including providing timely assistance, systems support, escalation and accurate referrals to appropriate services.Support program-wide communication campaigns and channels to provide clear, consistent messaging for all mentors and students.Lead on the design and establishment of a pilot early interventions program, designed to identify students at risk of academic failure and provide targeted support.Who We Are Looking ForYou will have demonstrated experience in leading, coaching, and developing staff to build a high-performing team, preferably in a student services context. With excellent communication skills, you'll effectively liaise with stakeholders in complex organizations and external partners, while showing enthusiasm, flexibility, and initiative to work both independently and collaboratively.You will also have:A relevant postgraduate qualification or progress towards graduate qualifications and extensive experience in program delivery and management in a university setting or an equivalent combination of relevant experience and/or education/training.Demonstrated high level of organisational capability and analytical problem-solving skills, including the ability to establish and maintain effective systems, procedures and processes and manage competing demands and deadlines without compromising quality.Demonstrated experience in leading, coaching and developing staff, and building a high performing team environment ideally in a student services context.Demonstrated commitment to improving the student/client/customer experience with a particular focus on connection, belonging and/or wellbeing.A high level of enthusiasm, flexibility, self-motivation, and initiative, and demonstrated ability to work independently as well as cooperatively as part of a team.Important InformationThis role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.Join Us!If you feel this role is right for you, please apply with the following documents:ResumeCover Letter outlining your interest and experienceThe responses against the Selection Criteria listed above (also found in the Position Description)Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Oliver Bukasa via email at ******, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.
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