Management (Community Services & Development)Accordwest believes 'Every Story Matters', not just for our clients, but for our employees as well.About AccordwestLocated and servicing people across the coastal and inland regions of the Southwest Western Australia, the Gnaala Karla Booja of the Noongar nation, Accordwest is a not-for-profit (NPO) with a passion for helping our clients become more engaged, connected, and resilient, so they can go on to live strong, independent, and meaningful lives.This OpportunityThe Manager of Social Services plays a critical role in overseeing a diverse portfolio of programs, including Reconnect, Family and Relationship Services, Child and Parenting Services, and Emergency Relief at our Bunbury office with service supports throughout the Southwest. This position demands experienced leadership to navigate the complex landscape of social service delivery, ensuring that our programs meet the evolving needs of the community.Key responsibilities include fostering community engagement, enhancing service delivery, and maintaining sustained connections with stakeholders. The Manager will lead a dedicated team, promoting collaboration with other agencies and community organisations to maximize the impact of our services. By leveraging innovative approaches and best practices, the Manager will create opportunities for growth and development within the team and the broader community.The ideal candidate will possess strong leadership and communication skills, a deep understanding of social services, and a passion for making a meaningful difference in the lives of individuals and families. This role is essential for driving strategic initiatives and ensuring our services are responsive, effective, and aligned with community needs.Key Role ResponsibilitiesResponsible for managing all contractual and funding relationships with stakeholders, ensuring effective communication and negotiating service provisions that align with the organization's best interests.Responsible for all facets of contract management as it relates to the service.Develop service procedures and operational practices that adhere to contractual obligations and organizational policies.Accountable for overseeing all service operations, including the creation of the annual budget in partnership with the Finance team, and managing expenditures.Develop quantitative and qualitative evaluation methods for each service and program in line with funding agreements and service outcome requirements.Evaluate and report outcomes and impact of each service using social return on investment and performance indicators, in line with service agreement targets, review for opportunities for improvement and risk management.Establish programs in line with contemporary best practice understanding and relevant industry standards/frameworks.Build partnerships and strong, collaborative relationships with relevant industry and community stakeholder groups and First Nations peoples.Contribute to the ongoing development, implementation, and evaluation of services to ensure continuous quality improvement.Collaborative leadership including supporting the service to achieve strategic goals, coordinating workflow management, coaching and support.Working closely with the organisation's leadership team to provide input to the development and implementation of the service compliance Risk Management Plans and Risk Matrices and systems.Foster a safe working environment including ensuring all employees are equipped with information, instruction, resources, and training required.Lead and oversee the undertaking of tender submissions for existing and new services.Source additional funding opportunities and prepare the grant applications as required.Minimum QualificationsTertiary qualification in a Human or Community Services discipline, such as social work or psychology.Demonstrated experience with strategic and operational planning.Demonstrated knowledge of child development, and experience in assessing child wellbeing and safety factors.Demonstrated experience working with parents to assess strengths and vulnerabilities, develop skills and increase confidence in parenting.Demonstrated experience using high-level clinical and case management skills.Demonstrated experience in trauma-informed practice delivery.How to ApplyPlease submit your resume and a covering letter addressing the essential requirements in relation to the position. Only shortlisted candidates will be contacted. Applications will be held for a period of 3 months - after this time applicants are encouraged to re-apply.Each of our staff members bring a diversity of skills, experience, and open enthusiasm to listen, learn and build on the vision of Accordwest. We are committed to building a diverse and inclusive workforce and encourage people from all backgrounds and abilities to apply.Not in Bunbury?If you are not currently living within 50kms of Bunbury, Accordwest is willing to consider a modest relocation assistance payment for you (and your family) to relocate to Bunbury or surrounding suburbs.Your application will include the following questions:What is your current Australian work status? Do you have the right to work unrestricted hours in Australia? Please note if you are an Australian citizen/permanent resident or NZ citizen you should answer YES to this question.Do you have a current driver's licence? Accordwest roles require a criminal history search to be performed as part of the recruitment process. Please acknowledge that you are aware of this and are willing to participate.Do you identify as Aboriginal/Torres Strait Islander? (please note this question is asked for diversity purposes only)
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