Provide high-quality support and guidance to students to shape their academic journey Enhance student retention and success rates Drive continuous improvement initiativesBe challenged and imagine with us The Manager, Program Advice plays an important role in leading our Program Advice team within the Student Engagement portfolio. This role is essential for supporting students to progress through their academic programs, enhancing retention and success rates. The successful candidate will collaborate closely with internal stakeholders to align strategic and operational objectives and promote a culture of continuous improvement.
This includes:
Leading a team dedicated to providing high-quality progression and success advice to students.Utilising your extensive knowledge of Higher Education policy and best practices to effectively resolve complex student matters.Developing and maintain productive working relationships with internal stakeholders across Colleges, Schools, and Divisions.Driving a culture of continuous improvement to enhance the overall student experience.You will inspire us with your: Leadership skills and ability to drive high performance and a positive workplace culture.Passion for serving students, with a sound knowledge of the factors that contribute to their academic progression and success.Eye for detail and a strong working knowledge of how to apply policy and governance requirements to student progression procedures.Outstanding communication skills and ability to build relationships across teams and disciplines.This continuing position is full time at a HEW 8 Higher Education Level and will be based at Callaghan Campus (Awabakal and Worimi land)
About our University The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle's Looking Ahead Strategic Plan 2020-2025 outlines the University's commitment to delivering an exceptional student experience and serving our communities.
For more information click here – Our Uni.
About the Unit The Student Engagement unit within Student Central is tasked with providing a holistic student engagement experience from the time students enrols and throughout their journey at the University. This includes orientating students as they arrive, proactively supporting and keeping them on track with their studies and providing an enriched campus experience.
What we offer In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.
These include:
The remuneration for this position isfrom $112,112 - $130,798 p.a.+ superannuation and is commensurate with skills and experienceFlexible working arrangements (in line with the University's Flexible Work Policy17% super and salary packagingAdditional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave schemeDiscounts in private health insurance, gym memberships, software, travel and moreWellbeing programsYour next steps Please visit here for a guide on how to apply for a role.
If viewing this on a job board other than the University's please click 'Apply' to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. Your application must include:
Your resumeA cover letter outlining your motivation to apply for this opportunityA statement addressing the Essential Criteria listed below:Demonstrated leadership capability including the ability to lead/inspire a team of professional staff to deliver exceptional performance/outcomes.Demonstrated ability in providing advice on complex matters and sharing specialist knowledge to develop institutional capability.Expertise in one or more aspects of Higher Education management and demonstrated experience in student/academic services and demonstrated ability to lean and work with new systems. Experience using a student management system would be desirable.Outstanding communication and interpersonal skills including the capacity to build relationships and an inter-disciplinary way of working.Demonstrated success in managing complex competing priorities, with a primary focus on customer service and the achievement of key business objectives.To ensure that your application receives full consideration, it's important to address the selection criteria outlined in the application process. This helps us better understand your qualifications and suitability for the role. Should you have any questions or need clarification on the criteria, please don't hesitate to reach out. We appreciate your attention to this matter and look forward to reviewing your application.
Please upload your Cover Letter and response to the requested Criteria as one PDF document.
Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).
For specific position enquiries, please contact Natalie Perfitt, Associate Director Student Engagement on (02) 49138045 or via email Natalie.perfitt@newcastle.edu.au Having Difficulties? Please reach out to us: ******
Closing date:Sunday 5th May 2024 at 11.59pm AEST We are excited to beLooking Aheadwith you
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