Manager, People & Culture

Position Description
Private and Confidential
Manager People & Culture
LiveBetter Position Description
About Us:
LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a broad range of child and family services, community transport, home modification and maintenance, and clinical services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria, providing support and employment to people in the communities we serve.
We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring and empathetic, providing both psychological and emotional safety, and practical assistance to help people live their best lives.
Our Beliefs:
We believe in the enduring value and dignity of the individual.
We believe in the power of kindness.
We believe connection to home and community plays an important role in wellbeing.
We believe as individuals, as an organisation, and as a society, we should continually reflect on the way we treat each other.
Our Purpose:
We inspire possibility by giving people access to support in their chosen community.
Our Mission:
We achieve our purpose by connecting capable, passionate, and caring locals with those who need support.
Our Values:
Integrity:
We are honest and ethical in all our dealings and are accountable for our actions.
Respect:
We recognise the rights and choices of our customers, employees, and communities. We encourage teamwork and support diversity.
Cooperation:
We identify and create value from partnerships and alliances with other organisations, agencies, businesses, communities and within our own organisation.
Empowerment:
We encourage and support individuals and communities to realise their full potential.
Excellence:
We strive for best practice in all that we do as individuals, teams and as an organisation.
The Position
Position title:
Manager People & Culture
Job Type:
Manager
People Manager 4 (PM4)
Reports to:
Executive General Manager People & Culture
Direct reports:
Recruitment Advisors, Administration Officer – Volunteer Programs
Note:
This Position Description is indicative of the initial expectation of the role and subject to change in line with requirements of LiveBetter's goals and priorities, activities or focus of the job. The incumbent can expect to be allocated duties not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this level.
SERVICE DESCRIPTION
The LiveBetter People & Culture team is responsible for the strategic and operational delivery of People & Culture functions across the whole organisation. The team is dedicated to providing a high level of customer service and support to all stakeholders and delivers operational services and provides business partnering, leadership and advice across all People & Culture functions including Human Resources, Payroll, Recruitment, Onboarding, Injury & Care, Industrial relations, and all other related people matters that impact our organisation.
POSITION DESCRIPTION
The primary objective of the Manager People & Culture is to support the LiveBetter business by providing management of the end-to-end recruitment and volunteer life cycle. This will include support, consultancy, and advice to Hiring Managers on recruitment and volunteer solutions, policies, procedures, and requirements throughout the recruitment and volunteer process, ensuring that Hiring Managers and candidates receive the best possible customer experience.
The role will also be responsible for supporting the Executive General Manager People & Culture to identify, manage and implement a range of identified continuous improvement initiatives, and processes across LiveBetter including our recruitment uplift project and growth of our volunteer programs. The Manager People & Culture will also take carriage of the design, implementation, and management of a range of initiatives, such as the migrant worker program, to holistically support the wellbeing of our employees.
RELATIONSHIPS
Reporting to the Executive General Manager People & Culture
Working closely with all members of the People & Culture team, Managers, and staff across LiveBetter.
Building and maintaining relationships with all internal and external stakeholders.
MANDATORY QUALIFICATIONS AND EXPERIENCE
Tertiary qualifications in a relevant discipline: human resources, social science, business, or relevant experience.
Proven experience managing and implementing continuous improvement initiatives, and processes across a geographically diverse business.
Familiarity with project management approaches, tools and phases of the project lifecycle.
Demonstrated experience working in an organisation of similar size delivering process and systems change.
Broad working knowledge of the Community Services sector, local networks and knowledge and understanding of the challenges faced by people living with disability, chronic illness, mental health condition and the aged.
Strong stakeholder engagement and relationship management skills.
Outstanding leadership and people management skills with proven experience in motivating colleagues to achieve organisational objectives.
Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with responsibilities of the role.
Completion of NDIS Worker Orientation Module 'Quality, Safety and You'
SKILLS, KNOWLEDGE, AND ABILITIES
Working knowledge and experience in best practice recruitment/selection & HR processes.
Ability to interpret Awards along with experience in onboarding processes including the preparation of employment contracts.
Working experience using Electronic Recruitment and candidate management systems.
Proven record of ethical behaviour and a demonstrated commitment to the beliefs and values of our organisation.
Well-developed communication, negotiation, and interpersonal skills for liaising with staff at all levels in the organisation, external providers, and external bodies.
High level of attention to detail that encompasses sound written communication skills with the ability to formulate effective communication to a range of internal and external stakeholders.
Superior organisation skills with a high degree of drive, initiative, outcome orientation and the capacity to deal with multiple and often conflicting priorities.
Ability to work independently and as part of a team.
Ability to represent our organisation in a confident, professional, and knowledgeable manner, acting with trust and integrity at all times.
DUTIES AND RESPONSIBILITIES
Contribute to the development, review, and maintenance of processes for the efficient and cost-effective management of the recruitment and volunteer programs at LiveBetter.
Provide leadership and specialist support to management to foster a positive culture, deliver successful recruitment and volunteer onboarding outcomes and minimise costs.
Prepare and provide both ad-hoc and monthly recruitment and volunteer reporting and statistical analysis.
Coach and mentor the Recruitment team, People & Culture team and service team managers on Recruitment and Volunteer Management matters and provoke positive change in Recruitment and Volunteer Management.
Identify opportunities for process and systems improvements in line with continuous improvement initiatives.
Organise, attend, participate, and facilitate stakeholder meetings.
Document and follow up on important actions and decisions from meetings.
Take key accountability for recruitment and volunteer deliverables, working with the service team managers and leveraging internal and external resources, policies, processes, and systems as appropriate.
Develop and maintain a network of candidates by using direct sourcing, social media, job boards, LinkedIn, internal career site, referrals, advertising, third-party agencies, and other means to source the best talent.
In consultation with the Executive General Manager People & Culture, identify scopes and depth of our services by geography and maintain accessible data around the market potential in existing and potential markets.
Contribute to the communication and promotion of our beliefs, purpose, and values throughout the organisation.
Empower staff to take initiative by providing all required resources and training, with a focus on individual accountability.
Contribute to the development and delivery of training related to Recruitment and Volunteer Management.
Perform other duties from time to time that are not inconsistent with the role.
RISK
Managers of LiveBetter are responsible for incorporating risk and opportunity management into their standard management practices by:
Understanding LiveBetter's risk and opportunity management principles and fostering a risk-aware culture within their areas of responsibility.
Identifying and determining appropriate actions to address risks within their area of responsibility in accordance with LiveBetter policies and procedures.
Documenting their risk and opportunity management processes by developing and maintaining a register of risks.
Upward reporting of significant emerging or residual risks.
Ensuring the inclusion of risk and opportunity management responsibilities in duty statements, induction, professional development, and performance management processes for all staff within their area of responsibility.
HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES
All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct. Advise LiveBetter in writing of any conditions which may impact ability to carry out the responsibilities required of the role.
NATIONAL POLICE CHECK, NDIS SCREENING CHECK, AND WORKING WITH CHILDREN CHECK
The position holder is required to pass and hold a current National Police Check, a NDIS Screening Check, and a Working with Children's Check (NSW/VIC) or Blue Card (QLD).
PRE-EMPLOYMENT MEDICAL ASSESSMENT
The position holder is required to pass a pre-employment medical assessment, including drug and alcohol screening.
DIVERSITY
We are committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of talented people to better serve our customers and improve business results.
PRIVACY NOTIFICATION
We require personal information relevant to your employment. The collection and handling of the information will be consistent with the requirements of the Privacy Act.
INFORMATION SECURITY COMPETENCIES
We require all staff to demonstrate and maintain an adequate and proportionate level of information security knowledge and competence.
REMUNERATION
An appropriate remuneration package in line with the skills and experience of the successful candidate will be negotiated. Salary packaging opportunities are available.
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