The purpose of this position is to lead and sustain improvements in operational performance, planning, and reporting against agreed standards and service delivery measures.
The Manager, Operational Governance and Risk will be responsible for establishing and leading the functions of performance, planning, and reporting to ensure effective operational governance and compliance across Community Corrections and Specialist Operations. It will ensure the development and implementation of robust governance frameworks and systems and effective communication of business intelligence.
In this role you will: Lead the development, implementation, and continuous improvement of a fit-for-purpose and robust operational governance framework and associated strategies, policies, and guidelines which ensure a consistent approach to governance across Community Corrections and Specialist Operations.Assist the management team in the preparation and implementation of the divisional strategic and operational planning.Act decisively to identify issues of non-compliance and/or performance shortfalls in order to mitigate operational governance risks.Develop and maintain key Office of the Deputy Commissioner data sources and registers to enable provision of high-level and immediate responses on the status of departmental commitments and initiatives.Provide strategic advice to senior management on policy, practice, and issues relating to operational governance and business intelligence while ensuring reporting remains compliant and contemporary.Ensure the timely preparation, accuracy, and quality of complex reports, briefings, and correspondence for direct and senior management throughout the business.Oversee the co-ordination of operational reporting including Local Assurance Frameworks; strategic plan reporting; monthly and quarterly departmental reporting; and regular reporting of progress against Strategic and Business Plans, and departmental Risk Registers.Review and monitor measures utilised for monitoring, control, and improvement that are viable, accurate, and effective.Maintain and apply up-to-date knowledge of organisational performance and policy issues facing QCS and its stakeholders and incorporate effective risk management and innovation into agency operations.Demonstrated high-level negotiation and liaison skills, and ability to liaise effectively with a range of internal and external clients and stakeholders to achieve corporate outcomes.Manage relationships with key internal and external stakeholders to enhance service provision and maintain effective governance and risk strategies and mechanisms.Provide expert, evidence/insights-based and trusted advice to the Commissioner, Deputy Commissioner Community Corrections, and other Executives on significant and/or high-risk governance matters.Foster a workplace environment that values performance, continuous improvement, and innovation in the delivery of high-quality services.Applications to remain current for 12 months.
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