Manager, Online Origination - Docklands VIC Banking - Business (Banking & Financial Services)
Recognised as a top #3 employer on the 2023 LinkedIn Top Companies list to grow your career.Be supported to grow your career at NABBe rewarded and recognised for the value you bringIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you. You make NAB. You get it done for our customers and our communities. You're laying the foundations for NAB's future success. With a winning environment, together we'll grow, excel for our customers and feel proud to work at NAB.
It's a good time to see how you can grow your career as a Manager of our Online Origination Team. The role: Manage operations of team of ~40 Onboarding Specialists and their leaders in delivering high level of support for Micro & Small Business Customers introduced to NAB through self-serve Digital OnboardingTeam focus on supporting seamless handover from Digital to Human experience in BTA onboarding; drive growth through having Bank of Choice customer conversations to identify Everyday Business Banking referral opportunitiesCultivate referral networks, identifying potential customers and creating innovative strategies to expand customer baseCollaborate with key product areas on future design and strategic solutionsYour opportunity Lead team of 27 G1 Bankers, 15 G2 Associates and 4 G3 Leads to deliver on business targets and provide high level of quality for customers. lead a function comprised of 4 teams with – 45 Staff.Drive growth through referral initiatives, customer sourcing endeavors and development of sustainable solutionsProactive collaboration and engagement with key stakeholders to identify, address and alleviate challenges across various processes and initiativesDevelop diverse team where people achieve their potential, a culture which fosters trust, collaboration and performanceMaintain strong operational excellence through use of AOM. Streamlining operations to enhance efficiency and create culture of continuous improvement while adhering to customer service level expectationsLeaders at all levels will be expected to ensure their teams are clear, capable and motivated: Clear about purpose, values, goals and plans, expectations and processes, and the boundaries of ethical decision makingCapable with the right talent, time, tools and skills to do their work, with leaders expected to manage resources (people, budgets, assets and time) effectively and coach teams to build competence and confidenceMotivated by leaders who build trust, inclusive teams and a psychologically safe environment, track results, and provide clear follow-up and feedback.The role and Day to day will include:
Change leadershipAligns and ExecutesDecision Quality -Speaks clearly about the importance of the customer; fosters a sense of urgency toward customer needs.Advocates cross-functional analysis of problems, encouraging cooperation across functions on key decisionsExperience needed: 5+ years people leadership experienceCapability development of onboarding bankers with targeted focus on AML/KYCStrong knowledge and understanding of workflow tools and operational excellenceResults in delivering change and process improvementA diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect and grow.
Continue building your career at NAB If you think this role is the right fit for you, we invite you to apply. As a valued internal colleague Nathan Povazan will be happy to have a confidential chat to you about your experience and interest in the role.
To avoid disappointment, you are encouraged to have a minimum of 18 months tenure in your current role and your people leader's endorsement to apply and participate in the selection process. If you require any adjustments to the recruitment process or the role, please let the recruitment consultant know.
Please note candidate screening methodologies and interviews may be conducted prior to the closing date of the job advert. Report this job advert Don't provide your bank or credit card details when applying for jobs.
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