Manager of Solution Consulting (Hybrid, based in Melbourne) RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we're curious and passionate challenge-seekers creating the future of retail today.About the position:We are looking for a Manager of Solution Consulting in Australia & New Zealand (ANZ) based in Melbourne. You'll lead a team of Solution Consultants within the ANZ Customer Operations team. As part of your role, you will work closely with other Team Leads and Senior representatives in Customer Operations to refine and evolve our implementation best practices and Solution Consultant discipline. You will collaborate with the Solution Consultant guild, central teams, and other Team Leads to ensure we are leveraging all our best practices and working closely with other markets.You'll be responsible for the local ANZ resourcing for Solution Consultant people in projects. The Solution Consulting Manager activities will take 40-50% of your time and the remainder of your time will be spent directly engaged in overseeing customer projects solution consulting delivery. With the team, you will help the customers to achieve their business objectives by getting the best from the RELEX solutions.What you'll be doing:The RELEX software platform utilizes a front-end configuration process to build a unique solution for every customer. Solution Consultants are expected to master that configuration to solve all customer challenges and equip them with the most optimized system possible.As the teams leader you will need to prepared to 'roll your sleeves up' to fully understand the solutions delivery approach so you can provide guidance and direction to the team during implementations. Your tasks include:You will be responsible for leading, developing and coaching a team of solution consultantsEstablishing and supporting development goalsMeeting regularly to give guidance and feedbackEnsuring resourcing is accurate and timelyRecruit and onboard new solution consultants to RELEXContinuously evaluate projects to ensure they are following best practice, and meeting deadlinesAct as subject matter expert for Supply Chain functionalitiesDevelop a continuous improvement approach towards all processesWork closely with other Team Leads and internal task forces to improve the Business & Solution Consultant disciplines in ANZCollaborate with Business & Solution Consulting Tribe and support global initiatives such as the implementation approach for Supply Chain, and Space & Assortment softwareDisseminate best practice and new modules to the consulting teamsNurture our warm and independent work cultureEnsure your team's utilization meets the set targets and proactively securing work for your team during slower periodsSecure outstanding employee satisfaction within your teamBuild strong customer relationships in selected implementation projectsAssist with scoping or demoing in sales cases when necessaryWork with the Product team to identify potential product development opportunities to improve our market offeringChallenge and develop implementation and solution best practice for different industries (i.e. Grocery, DIY, Home Goods, Manufacturing in consumer packaged goods etc.).Work with the team to expand industry and product knowledge as both a trainer and participantInteract with our global teams to assist international projects and share practices between regionsWhat you'll bring to the table:Degree qualified in areas of computer science, engineering, business or statisticsStrong leadership and coaching skills3+ years of work experience managing the delivery of supply chain or retail software solutions and processes5+ years of work experience in management consulting, forecast analysis, supply chain planning, software configuration and implementation or other relevant area in manufacturing / consulting industryAbility to bring people together and work towards common goalsGreat coordination and communication skillsExperience managing high performance teams, increasing team productivityHigh level of emotional intelligence and empathyExperience delivering best practice supply chain solutions and processesProcess-oriented mindset with a passion to define and implement new processesAbility to collaborate with other markets and cross-functionallyStrong Consultant discipline: Task Management, Time Management, Industry Best Practice, Facilitation and Training skillsAbility to collaborate with internal and external stakeholders on all organizational levelsGreat interpersonal, organizational and multi-tasking skillsManagement experience – direct and indirect (coaching, etc)Excellent written and verbal communication skills in EnglishWhat we consider a strong plus:Knowledge and ability one or more programming and query language (e.g. SQL, Excel Macros, etc.)Are you the one we're looking for? Apply today!Whatever your passion and whatever drives you, you can realize your ambitions, fulfil your potential and be the change at RELEX. We celebrate diversity and are committed to creating an inclusive environment for everyone. Join us and make a tangible impact on the world and your career – apply today.You can apply by completing the application form and submitting your resume. We will fill this position as soon as we've found the right person, and so we recommend that you act quickly.If you have questions, our Head of Talent Acquisition Mari Järvelä is happy to answer them by email mari.jarvela [a] relexsolutions.com.#J-18808-Ljbffr
