Personnel Area: Lifestyle and Community Services
Duration: Contract 4 years
About the role We are seeking an exceptional leader who is not only passionate about libraries but also committed to delivering outstanding customer experiences. This is a unique opportunity for an inspiring leader to champion continuous improvement and uplift capability and performance in your people. You will excel at sharpening and enhancing performance, leading change when required while fostering operational efficiency.
As an executive leading Brisbane's vibrant library system, you will have the opportunity to make a difference in the lives of our diverse community members. Join us in creating a values-based, inclusive, and enriching library environment for all. As an accomplished leader, you will oversee the Library Services function that provides high-quality experiences for visitors and residents of Brisbane.
Reporting to the General Manager, Customer Services, your expertise in relationship management will empower you to effectively navigate and address complex challenges. As a values-driven executive leader, you possess the mindset necessary to guide your team, fostering successful collaboration with fellow executives and a wide variety of internal and external stakeholders. This opportunity will see you form part of a cohesive and collaborative executive team with a focus on public-facing customer services.
In this role, you will need to strike a balance between operational governance and strategic vision, effectively managing resources and assets. Driving initiatives and superb customer experiences, you will be responsible for leveraging cost-effective technologies that drive the best outcomes for the community and users of our library service.
Your passion and expertise in creating a contemporary library service that promotes community spaces for knowledge and learning will be essential.
What do I need to be successful? Demonstrated leadership acumen as a Senior Leader, with capabilities aligned to Council's Leadership Blueprint.Extensive operational proficiency in providing a modern citywide library service that ensures exceptional customer experiences.Success in leading and motivating teams during periods of change while driving cost-effective improvements.Achievements in cultivating high-performing teams and fostering collaborative partnerships through effective stakeholder management.About the Organisation Brisbane offers a vibrant, green, and prosperous lifestyle, fostering opportunity, innovation, and sustainability. As Australia's largest local government, Brisbane City Council oversees assets exceeding $34 billion and manages an annual budget of $4 billion. We seek dynamic, passionate, and forward-thinking leaders to guide us in creating a successful, liveable city. Partnering with governments, peak bodies, industries, and community organisations, we aim to build a city that residents are proud of, support a thriving economy, and prepare for the Brisbane 2032 Olympic and Paralympic Games and beyond.
Lifestyle and Community Services is responsible for providing a range of services and facilities for the residents of Brisbane and has primary responsibility for delivery contributing to two of the eight programs undertaken by Council. The division provides public-facing customer services through the award-winning Contact Centre and a network of regional customer service centres/operational bases. Operating 33 libraries, as well as management of more than 500 community facilities including sporting, cultural, and recreational facilities, the arts programs, and services supporting youth, multicultural and indigenous program. The division is also responsible for compliance and regulatory services including community safety programs, traffic management, environmental health, animal management, building compliance and the issuing of licences and permits.
Our vision is 'Our services and facilities help foster communities which are safe, healthy, active, vibrant, and inclusive - now and into the future'.
How to apply: After perusal of the attached position description, please click on the 'I'm interested' button to complete your online application. Upload your tailored resume and covering letter (of no more than one page and addressed to Ms Jo Poloni) demonstrating your suitability to the position.
If you require more information: Please call Jo Poloni, Talent Partner on 07 3178 7783 or email ******
Please note that our Recruitment Centre will be closed from 21 December 2024 until 12 January 2025 and Jo will respond to your queries upon return to the office. Application Closing Date: Friday 31st January 2025 at 11:55pm
Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion.
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