Are you a proactive, experienced engagement manager, keen to lead a team focusing on enhancing the ways we engage with landowners and stakeholders going forward? If so, keep reading.
A great opportunity has become available for a Manager, Landholders & Community to set the strategic direction and oversight of the Transmission Landholder and Community Engagement Team. You will ensure the delivery of the full range of internal and external communication and stakeholder engagement services, including community engagement, customer relationship management, issues management and communication strategies.
With a hybrid split (Office/WFH) , this role is based at Southbank, Melbourne and is part of the Strategy & Regulation team within our Transmission line of business.
This role will deliver real outcomes, including but not limited to: Landholder engagement for ongoing capital works including major projects, operations and maintenance Landholder engagement for safety concerns, cultural heritage, protected species including engagement through federations and other stakeholder groups Achieve best outcomes for AusNet and our projects whilst balancing the demands and preferences of the landholders Identify potential customer, community or stakeholder risks, issues or impacts and develop strategies to manage, minimise and/or escalate to the Senior Manager, Strategy and Stakeholder as required Support research and analysis of customer information, feedback and other available customer data to identify opportunities for improvement through the delivery of projects and transmission asset maintenance program Collaborate with Engagement Leads across AusNet's other lines of business to align on community engagement practice Represent the interests of the Transmission landholders throughout AusNet's business, liaising regularly with key contacts from other teams, educating and communicating the value of best practice Lead high performing people, culture and safety, aligned to AusNet's leadership behaviours and values. Lead and coach a high performing team to connect communities with reliable, affordable, and sustainable energy You don't need to check every box; however, we are looking for a good combination of: Significant experience in leading customer and community engagement across multiple stakeholder and customer groups Demonstrated record of achievement in the development of customer service programs and improvements in a large, complex service organisation Strong understanding of challenges within the Energy Sector for customer experience and service matters Experience developing and successfully implementing customer and community engagement plans Solid interpersonal and networking skills and be a highly articulate team player Travel: Occasional travel to local AusNet offices, depots, project sites and assets required
As an industry in transformation, we're excited by the possibilities ahead. So, if you're passionate about our purpose and committed to making real progress, bring your energy and join AusNet. Together, we can shape a new way forward.
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