Job Description - Manager, Digital Channels (2400006U)
Job Description
Manager, Digital Channels - ( 2400006U )
Description
Are you committed to bringing your best to life every day?
At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the world's leading life insurers, Nippon Life Insurance Group.
We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that's a great purpose to bring us together at work every day.
We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We're a values-driven business that strives for high performance and growth as we look towards the future.
The Role Reporting into the Head of Digital Channels and Individual Execution, the Manager, Digital Channels role is a 12-month fixed term contract opportunity to replace an internal candidate currently on secondment within the organization.
You will be responsible for driving value through the Digital Life Insurance channels and our digital assets such as our MLC Life Insurance public website.
You will be responsible for shaping and executing our digital strategy and roadmap, ensuring alignment with strategic objectives and enhancing the total customer experience. You will succeed in doing so by leverage industry insights, customer feedback, and technological advancements to optimise the digital platform and achieve exceptional business outcomes by way of driving digital adoption and increasing digital interactions.
About you An experienced Digital Manager or a Senior Product Owner with people-management experience, you possess a minimum of 7+ years of experience in the digital landscape within the financial services and/or insurance industry.
A passionate and experienced people leader, you have prior experience in management a team of product owners and can oversee delivery of any key initiatives in a values-stream based organization.
You possess the ability to design and execute on the strategic roadmap for your digital channels, with the ability to also put forward business cases for the executive team to continually drive incremental value for your portfolio.
Lastly, you possess outstanding communication skills (both written and verbal) that will enable you to influence and drive key decision making across the organization.
Bringing our best to life - why join us? · We do work that makes a genuine difference to our customers, partners and community.
· We have a supportive, inclusive and flexible team culture, including hybrid working.
· We support your growth and development, and careers across our business units and teams that are as unique as our people.
· We reward and celebrate our successes, through our incentive and recognition programs.
· We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
· We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
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