Working at TasWater is not just a job; itis an opportunity to deliver social, environmental, and economic benefits for Tasmaniatoday, and tomorrow.
Our talented workforce of over 980employees keeps Tasmania thriving by providing exceptional water and sewerageservices to over 460,000 customers every day.
We have a bold and ambitious future,inspired by our vision to unlock water's full potential, and centred on ourcustomers and communities, our people and partners, the environment, and ourcollective water future.
Over the coming 5 years we are investing$1.5 billion to ensure a safe and secure water future for a growing Tasmania,and will we make great steps towards our aspirations of net zero carbonemissions, and towards zero waste. Visit our website or YouTube channel to learn more. .
This Opportunity As theManager Customer Support at TasWater you will lead and drive a high-performanceteam, focused on supporting vulnerable customers experiencing hardship and casemanagement of customer complaints, including managing high level customermatters to achieve successful outcomes.
Key Accountabilities Responsible for the day-to-day operations of the Customer Support team, Responsible for customer complaints escalated from across TasWater, the Tasmanian Ombudsman and other Government departments ensuring regulatory timeframes are met, Growing awareness, and effectiveness of our Customer Support Program for vulnerable customers and others in financial hardship, Supporting and leading a high performing team to deliver a great experience for our customers to ensure key deliverables are met, Building strong connections with key external stakeholders including support organisations, regulatory bodies and Government departments, Support and lead Team Leader to deliver a great experience for our customers, Lead and manage customer service initiatives and related projects as required, Manage and maintain policies, procedures and guidelines associated with TasWater's complaints management process and, Develop and maintain positive and collaborative relationships with key stakeholders across the business. The Details This is a permanent full-timeposition that can be based in either Launceston or Devonport, and offershybrid working arrangements and flexibility in working hours so you can dothe things that matter to you.
Your application must include a resumeand a detailed cover letter that tells us about:
Why you are interested in this role. Your qualifications in a relevant discipline (Business, Management, Marketing, Customer Contact or Communications) Demonstrated high level problem solving, option identification and conflict resolution experience skills and, Your experience in written communication skill, in particular the ability to write professional report and analysis of data.
If you want to learn more about thisrole please connect with Jayne Shepherd – Head of Customer and Revenue on 0418114 121 or if you need assistance in applying, please contact Esther Cooper –Talent Acquisition Partner on 0448 335 446
Applications close at 10am on Tuesday 25th June 2024. Why TasWater Across our multi-disciplinaryorganisation, we are serious about enhancing the skills and careers of our teammembers. When you join TasWater, you join company that offers careerdevelopment pathways, training courses and access to subject matter experts.
We are continuing to build an inclusiveworkplace and workforce that truly represents the Tasmanian community that weserve. We value diversity in all its many forms and welcome a range ofperspectives and identities to enrich the way we work and what we do.
We take pride in being acknowledged asan employer of choice for women by WORK180. Click here to view our benefits and policies, such as 18 weeks paidparental leave for all parents regardless of tenure and with fullsuperannuation contributions. We're continuing towork on future benefits through a dedicated Employee Experience team.
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