Manager, Customer Success

At Darktrace, our work is meaningful: to free the world of cyber disruption.Sales and Customer SuccessFull-timeOffice: Melbourne, VIC, AustraliaLevel: Senior - A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialization. Typically at least 5 years of experience.Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.About the RoleQualifications & Experience:You have 4+ years of sales or customer success experience, with a proven track record of managing customer relationships and driving renewals.You have 1-2+ years of management experience with a proven track record of driving success.What You'll Be Responsible ForAdvocate for customers by providing feedback to internal teams on how to better meet customer needs.Support customers in gaining value from the product/service, including check-ins, training, addressing blockers to adoption, and providing best practice advice.Maintain trusted relationships with key stakeholders to help them achieve their goals and grow revenue and usage.Skills You'll NeedWorks with others by being open, clear in communication and listening to achieve goals.Learning agility - identifies and applies strategies to enhance reception, retention, and use of newly acquired information, skills, and abilities.Problem solving - identifies problems and develops logical solutions that address the problems.
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