Manager, Customer ProgramsQBE Insurance Group Limited, Newcastle, AustraliaPrimary Details
Time Type: Full time
Worker Type: Employee
To identify, scope and manage customer solutions for employers and brokers including developing and driving initiatives to enable an improved customer experience. To influence and collaborate with customers, partners, and leaders in adopting a culture of improving customer experience by supporting employers in preventing and reducing the complexity of risk and injury in the workplace.
Manager, Customer Programs and Innovation 12-month opportunityHybrid role - Newcastle or ParramattaThe opportunity
This role will influence and collaborate with customers, partners, and leaders across the business in adopting a culture of improving customer outcomes by supporting employers in preventing and reducing the complexity of injury in the workplace.
Your new role
We have an exciting opportunity for a Manager of Customer Programs and Innovation to lead the Managed Fund Claims Customer Solution stream. In this role, you will be responsible for developing a suite of innovative customer solutions and strategic programs that deliver on improved outcomes for injured people, Employers, and the business. This will include working collaboratively to identify, scope, develop and drive key initiatives and programs of work to enable an improved customer experience.
Your duties will include:
Collaborate with business development and marketing teams to promote QBE Insurance solutions, solidifying industry leadership.Lead Risk and Innovation Specialists in managing Managed Fund Claims initiatives for customers.Monitor project milestones and working schedules, develop and oversee financial budgets; ROI assessments, and adoption metrics for program projects.Proactively seek innovative solutions to enhance injured worker outcomes and work closely with customers to understand project requirements.Act as a brand ambassador and subject matter expert for the company in new customer growth opportunities.Build strong partnerships with customers, intermediaries, and partners, including external service providers.About you Experience in a Project Management/Consulting environmentWorkers Compensation experience preferred but not essentialAbility to conduct data analysis and provide suggestions for continuous improvementRelationship management/account management with both internal and external stakeholdersStrong presentation skills and comfortable representing QBE in external environmentsAbout QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies, and our communities.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee, you will have access to and benefit from:
'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balanceOur 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks' gender-equal flexible leave for all new parents, including paid superThe ability to maximize retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE's Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & Recognition
We value our employee's experience with us and are proud to have been recognized for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsGold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusionRanked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment. QBE recognizes the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ******.
Application Close Date: 29/09/2024 11:59 PM
How to Apply:
To submit your application, click 'Apply' and follow the step-by-step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job ID: 328256
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