The AFG Securities Manager, Credit Policy Enhancement will lead the transformation and administration of AFGS credit policy and, where required and in conjunction with the Manager, Product Development, product offerings.
Exceptional customer service is at the heart of this role, where effective communication and a thorough grasp of customer service principles are essential. Your understanding of credit policies, procedures, and change management frameworks will be crucial, and you'll embody enterprise behaviours and compliance standards, setting a benchmark for others to follow. This is more than just a job; it's an opportunity to shine and make a real impact!
Key Responsibilities Include:
Optimise Credit Policies : Review and enhance existing credit policy offerings. Trend Tracker : Continuously conduct market research to spot customer trends and align credit policies with risk appetite. Stakeholder Connector : Regularly engage with key stakeholders and brokers to uncover opportunities for boosting market share. Policy Advocate : Craft and present submissions, liaising with both internal and external stakeholders on credit policy changes. Maintain and enhance current tools to support the credit decision process. Training Maestro : Develop training support materials for both internal and external audiences. Impact Analyst : Measure and report on the effects of credit policy changes. Policy Cycle Manager : Oversee the regular policy review cycle, preparing and submitting change papers for consideration. Change Champion : Embed policy and end-to-end process changes across AFGS teams. Committee Contributor : Actively participate in ongoing committees, including operational marketing updates. Strategic Supporter : Assist the Head of Credit and Operations in building strategy, researching trends, and completing business reporting across all credit policy elements. Compliance Guardian : Ensure adherence to compliance guidelines and demonstrate thorough knowledge of current policies and procedures. Imagine a role where your 5 plus years as a credit specialist, credit knowledge, and analytical skills set you apart. You'll leverage your understanding of mortgage product features and risk appetite to craft insightful policies. Your experience in the non-bank/securitised lending market will be a significant asset, as will your comprehensive knowledge of the financial services industry.
About AFG
Australian Finance Group (ASX: AFG) is one of Australia's largest mortgage broking groups, employing over 300 staff across Australia. As a category leader, AFG has in excess of 3,700 mortgage brokers in its network with access to over 5,500 financial products from more than 80 of Australia's leading lenders.
Through our broker network, AFG processes around one in ten of all Australian residential mortgages and manages over $210 billion in residential and commercial finance. In addition to our broker network, AFG has a rapidly growing home loan business, asset finance business, and an expanding footprint in the provision of business lending solutions.
AFG is committed to our culture. We provide an inclusive workplace where all are welcomed and recognised for their unique ability, regardless of gender, race, religion, disability, orientation or other identity attribute.
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