Manager – Credit and Campaigns Transurban's commitment to enhancing road safety, intelligence, and sustainability is evident through its innovative solutions that tackle transportation challenges. The Customer Solutions and Australia Markets Partnering (CS & AMP) division plays a pivotal role in this mission by transforming the customer experience. This division adopts a comprehensive approach, integrating employees, processes, and technology to improve customer interactions.
About the role As the Manager of Credit and Campaigns, you will play a key role in shaping customer solutions that enhance payment and collections processes. This is a hands-on leadership position, perfect for someone who thrives in a fast-paced environment and enjoys motivating and developing a team to reach new heights.
You'll have the opportunity to drive innovative strategies that improve efficiency and elevate customer experiences, all while championing continuous improvement and effective risk management. With your expertise, you'll lead a dedicated team, manage complex operational requirements, and collaborate to create meaningful change.
This role is ideal for someone who is passionate about making a difference and is ready to inspire positive outcomes every day. This is an exciting opportunity to shape the future of payment and collections at Transurban, ensuring both efficiency and compliance while contributing to the broader success of Transurban.
Some of what you will do: Lead the Credit and Campaigns teams, fostering a supportive and high-performing environment.Drive collections strategies for improved revenue and customer satisfaction.Implement and monitor credit policies to enhance risk management.Engage in hands-on coaching, training, and performance management for team growth.Analyse data to identify trends and opportunities for process improvements.Oversee capacity and workflow to ensure optimal alignment with business needs.Conduct quality assurance testing and support incident investigations.Collaborate with cross-functional teams to ensure alignment on strategic goals.This role requires someone who possesses: Bachelor's degree in Commerce, Finance, Mathematics, or a related field.Excellent operational leadership skills and desirable if you have led collections operations.Expertise in credit and collections practices, with a strong understanding of regulatory requirements.Sound understanding and demonstrated experience of active operations management principles, in a high volume environment.Background in capacity forecasting, workflow management, and employee coaching.Ability to drive productivity and continuous improvement within a team.Exceptional communication skills, both written and verbal.Strong analytical abilities with high numerical accuracy and attention to detail.If you meet some of these requirements, but not all, we encourage you to submit your application.
With a career at Transurban, you'll enjoy a range of benefits, including:
A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well.Learning and development opportunities to support your career interests.Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more.Share offers and insurance benefits.Social activities, community give-back programs and paid volunteer days.We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing, and inclusion; where everyone belongs. We treat everyone with fairness, consideration, and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions, and concerns.
We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on ******.
Ready to help us keep cities moving? Apply today.
Job Type: Permanent
Closing Date: 29-Nov-2024 0:00
Please note: The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location: AUS - George Street Office - NSW
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