Manager, Court Transcription Services – Courts Administration Authority Reporting to the Executive Director, Corporate Services Lead a large and committed team Explore and evaluate new and innovative digital technologies Courts Administration Authority (CAA) is an independent statutory authority responsible for providing administrative support to South Australia's courts and tribunals.
CAA ensures that judicial processes run efficiently and effectively, allowing courts to operate independently of executive government influence.
Participating Courts of the CAA are the Supreme Court, District Court, Environment, Resources and Development Court, Youth Court, Magistrates Court, and the Coroner's Court.
The Corporate Services Division provides high quality service delivery and corporate support to the CAA and Judiciary in the areas of Court Transcription Services (CTS), Business and Financial Services, Media and Communication, Facilities Management, Library Services, and the Sheriff's Office.
Reporting to the Executive Director, Corporate Services, the Manager, Court Transcription Services will lead court transcript services for the participating courts.
The Manager CTS consults and works with key stakeholders to achieve agreed outcomes, identify needs, and provide expert guidance to facilitate achievement of the CAA core business objectives for effective service delivery.
This includes CTS leading the direction of court transcription including evolving service provision models and new digital technologies (including AI-enabled) and changing workforce requirements to meet these evolving needs.
Key responsibilities include, but are not limited to: Providing leadership, guidance and support to a team of 50+ FTE to deliver timely, accurate and effective transcription services across all participating courts.
Ensuring efficient deployment, and compassionate support, of staff to meet the competing needs of the various courts.
Ensuring sound management of the approved CTS budget, sustaining financial management and compliance with audit and reporting requirements.
Managing and undertaking complex project work, particularly as it relates to emerging technology and process improvement.
Developing harmonious and productive working relationships with a diverse array of stakeholders including the Judiciary, CAA staff, and legal profession stakeholders.
To be considered for this role, you will have demonstrated experience in delivery of high-level customer service, preferably in a similar or adjacent government environment.
You will be a strategic yet empathetic people leader, with experience in managing a large, complex team.
You will be skilled in developing and implementing strategic and operational plans and policies, along with demonstrated experience in project management that has achieved successful outcomes.
You will have highly developed communication, negotiation and interpersonal skills in complex environments, along with change management and continuous improvement.
Knowledge and understanding of the production of transcript using online equipment and courts transcript management systems are desirable, but not essential to the role.
To view the success profile for this role, please copy and paste the link: https://bit.ly/4g5NtFh To apply, please click 'apply now' and upload your CV and Cover Letter.
For any questions and for a confidential discussion, please contact Sam Wallace on 0437 313 130 or Christopher Hughes on 0431 861 230.
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