Manager, Client Services Support - ICTS - UNSW Canberra
University of New South Wales
Australia, ACT
Oct 31, 2024
About University of New South Wales
At UNSW, we take pride in the broad range and high quality of our teaching programs. Our teaching gains strength and currency from our research activities, strong industry links and our international nature.
Employment type: ContinuingRemuneration: 8/9, Level 8 from $123,044/Level 9 from $143,007 plus 17% superannuationLocation: UNSW Canberra, ADFA Campus
About UNSW CanberraUniversity of New South Wales (UNSW) in Canberra has multiple locations in the Nation's Capital. UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours.
Why Your Role MattersThe Client Services Support Team (CSS) is the first point of contact into the UNSW Canberra Information, Communication & Technical Services (ICTS) Unit.
The Manager CSS is responsible for leading a team to provide high quality and efficient support to customers of ICTS at UNSW Canberra. This role is accountable for the delivery of all requests lodged through the UNSW Service Management Ticket system, over the counter and telephone enquiries. It also oversees the support, lifecycle management and future directions of UNSW Canberra Audio Visual and Venue Technology capabilities.
Who You Are (skills and experience):
Relevant tertiary qualification, ITIL Foundation Certification, and minimum of five years' experience working within an IT service delivery environment in a university or large organisation with a high volume of work
Strong interpersonal, written and oral communication skills
The ability to closely manage a diverse team, encouraging high standards, productivity and cohesion
Demonstrated service management and service desk systems experience
Benefits and Culture:UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.
Generous superannuation contributions
A commitment to lifelong learning
UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.
Eligibility:The successful candidate will be required to undertake pre-employment checks prior to commencement in this role. To be successful you will hold Australian Working Rights. UNSW is unable to offer visa sponsorship for this position.
How to apply:Make each day matter with a meaningful career at UNSW. Please apply via our online recruitment system. In your application, please include:
your CV
a 2-page cover letter addressing the skills and experience outlined in the Position Description.
Applications close: Monday 11th November 2024 at 11.30pm AEST
Get in TouchTo discuss the position and how to apply please contact:
Peter Ness, College Technology ManagerE: ******
For questions regarding the application process - please email ******
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
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