Manager (Business Systems), Justice and Attorney-GeneralDepartment of Justice & Attorney General QLD – Brisbane QLDFull time, Contract, Part time, Casual/TemporaryIntellectually stimulating, professionally engaging, personally rewarding and lifestyle accommodating is the basis of a career with Crown Law. With four legal branches and 15 teams, a broad range of legal services are offered with many opportunities. You will enjoy a flexible working environment with excellent employment conditions. We offer competitive salary packages and generous superannuation. Other benefits include part-time arrangements, flexible working hours, various leave provisions, telecommuting, reward and recognition programs and employee assistance schemes. Crown Law is committed to the personal and professional development of all staff, providing a number of programs to help staff reach their full potential. Our values are - Integrity, Excellence, Respect and Responsibility.Responsibilities:Lead and manage the operations of the Business Systems team to develop, maintain, enhance, administer, and support Crown Law's business systems and information technology services.Ensure IT service management is highly client-focused and aligned with ITIL practices, and support continual improvement.Lead the design and delivery of changes and updates to business systems and applications, coordinating processes to build, test, and deploy.Undertake technical work required to ensure high availability and performance of systems including monitoring, maintenance, and problem management.Consult with business stakeholders to understand technology and information management requirements and provide advice and outcomes aligned with operational strategies and ICT policies.Identify and evaluate opportunities for new technology solutions and system enhancements that support Crown Law's current and future business needs.Develop guidelines and procedures for the effective use of business systems based on principles of information management governance.Deliver project tasks including drafting business cases, requirements specifications, and project plans.Oversee organisational IT learning and communication activities, including induction training and resource development.Manage relationships with external suppliers and Justice IT Services, and liaise, consult, and negotiate to ensure service provision meets business requirements.Supervise the Business Systems Team members to deliver operational support and/or project outcomes including:Individual performance management and development activities;Coordination, delegation and scheduling of work;Ensure client service standards are continuously met; andUtilise effective communication skills to support a collaborative, team approach to managing work tasks.Applications to remain current for 12 months.Job Ad Reference: QLD/604658/24Closing Date: Monday, 2 December 2024
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