Account & Relationship Management (Banking & Financial Services) Full time
At Sydney Water, we're passionate about making a difference to the lives of our customers and communities. We're looking for a relationship and compliance focused leader to manage our Business Customer Accounts team. If you're someone who thrives on building strong, lasting relationships, fostering trust, and driving collaborative success, we want you on our team.
About the Role As the Manager of Business Customer Accounts, you will lead a dynamic team responsible for the operational relationships with Sydney Water's Business Customers, providing guidance and expertise on products and services required to ensure business customers can have continuous and safe water/wastewater services. In conjunction, the team leads the protection of Sydney Water by ensuring the activities of Business Customers pose no risk to our Networks.
With four direct reports, you'll play a pivotal role in balancing business customer needs with compliance requirements, protecting both our network and our customers' interests.
This role is ideal for someone with experience in managing complex customer and stakeholder relationships, particularly in a regulated environment. You will guide a team dedicated to delivering exceptional customer service while ensuring adherence to compliance and risk management standards.
Responsibilities Manage high-value, high-risk relationships: take ownership of one-to-one relationships with key business customers, ensuring their ongoing satisfaction while mitigating risks to our network. Drive customer advocacy: deliver a best-in-class service model for business customers by optimising people, processes, technology, and costs. Provide expert guidance: advise internal and external stakeholders on business customer processes, policies, and systems, ensuring all parties are aligned on expectations and compliance. Identify new market offerings: collaborate with the business development group to identify opportunities for new products and services that meet the evolving needs of business customers. Case management: lead the resolution of complex commercial customer issues to achieve positive outcomes for both the customer and Sydney Water. Manage risk: develop and oversee complex agreements with medium and high-risk customers, ensuring adherence to discharge controls and safeguarding Sydney Water's assets. About You As a senior leader in this role, you will have demonstrated experience in managing complex customer relationships, ideally within a regulated environment. You should be adept at influencing senior management and stakeholders on strategic issues while leading by example.
Your ability to inspire, motivate, and develop your team will be key to success in this role. You will also bring strong negotiation, conflict resolution, and interpersonal skills, enabling you to engage effectively with stakeholders at all levels of the organisation and beyond.
Experience and Qualifications A tertiary qualification in business, management, finance or equivalent practical experience. Highly developed communication, influencing, and negotiation skills, with the ability to engage and build relationships at all levels of the organisation and with external partners. Experience in stakeholder management, especially in complex, high-stake environments. Knowledge of compliance, risk management, and industry regulations is highly desirable. Why Sydney Water? Joining Sydney Water means being part of an organisation that is committed to providing a vital service to millions of people. You will have the opportunity to lead a high-performing team, contribute to meaningful projects, and influence outcomes that make a real difference to our communities and environment.
Competitive Compensation: We'll ensure that your skills and contributions are valued and rewarded appropriately. Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance. Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. Closing date: Tuesday 26th of November at 11:59pm
Please note that applications may be reviewed and progressed as they are received. We encourage you to submit your application as soon as possible, as interviewing may progress before the advertised deadline.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.
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