Management & Senior Leadership (Manufacturing, Production & Operations) - Harvey Norman

· Part Time Position · Guaranteed base earnings · Paths for career progression with a trusted national brand Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Townsville  Customer Service Team is seeking a passionate, customer service focused Operations Manager to join them in delivering Great Service, Always! to their customers. In this role you will: · Actively manage Harvey Norman customer repairs & servicing · Tag faulty products and liaise with our service agents and suppliers, keeping the service database up-to-date · Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service · Assist with the department's administration duties including processing credit and debit invoices, claims, reconciliations, completing  required finance paperwork, following company procedures and reporting · Run weekly reports for repairs/service jobs as required by the Proprietor · Advise customers of arrival of stock and organise delivery as requested by the Proprietor · Be Occupational Health and Safety conscious What we require: ·  Experience in (or ability to work in) a customer focused, successful retail business ·  Experience working in a high volume administration role ·  Capacity to juggle multiple tasks with a flexible, 'can-do' attitude ·  Customer service champion with very strong communication and interpersonal skills ·  Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills ·  Familiarity with Australian Consumer Law (desirable) ·  Being full of energy, ambitious, confident and flexible ·  Friendly, outgoing, approachable and work well as a team member ·  Ability to service customers while managing work tasks around their needs ·  Going above and beyond to provide exceptional customer focused problem solving ·  Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services What we offer: ·  Generous staff discounts ·  Harvey Norman is a strong advocate of career progression with a wide support network for professional development ·  An environment where good performance is recognised and rewarded ·  A flexible and positive work environment If this role exhilarates your passion for a new opportunity then please submit your application for consideration.