Develop strategies to maximize client satisfaction and optimize resource utilization, reviewing operational systems to identify areas for improvement and ensuring adherence to industry standards.
Duties & Responsibilities: Assist in developing strategies and action plans to maximize client satisfaction and optimize resource utilization.Review and analyze existing operational systems to identify areas for improvement and ensure adherence to industry standards.Develop and implement project management methodologies for efficient management of security personnel and resources.Conduct work studies to analyze existing and proposed security methods and procedures to streamline operations and improve efficiency.Review workflow, reports, and job functions, and recommend revisions to address operational inefficiencies.Assist in implementing approved recommendations, revising procedures, and preparing updated instruction manuals and documentation for staff.Monitor compliance with internal standards and industry regulations, especially concerning licensing and deployment of security officers.Manage client expectations by ensuring services meet or exceed requirements and advising on deployment of security personnel.Direct the organization towards more efficient operations and resolve operational challenges across all client sectors.Identify growth opportunities and areas for operational improvement.Design and implement specialized training programs for security personnel in risk management, customer service, and other areas.Stay informed about market trends, competitor offerings, and security technology advancements.Ensure legal and regulatory compliance, developing strategies to mitigate potential risks.Establish KPIs, monitor performance, and present reports to management on security operations and improvements.Requirements: Bachelor's degree in business, management, or a related field.Strong understanding of Australian market conditions and business regulations, especially within the security services sector.Ability to travel for consultations, meetings, or client visits.