Maintenance Support Officer - Call Center - MaryboroughLocation: MaryboroughType: TemporaryPost Date: Tue Jan 7 00:10:51 2025Ref: BBBH4691Maintenance Support Officer - Maryborough The Opportunity Are you passionate about delivering exceptional customer service?
Do you thrive in a dynamic call centre environment?
Join our team as a Maintenance Support Officer and play a vital role in ensuring the smooth maintenance of government assets.
As a Maintenance Support Officer, you'll work within a small, collaborative call centre team dedicated to addressing the maintenance needs of our valued customers.
You'll be the first point of contact, building relationships and providing efficient solutions for maintenance requests.
Respond to and make customer calls regarding maintenance needs.Arrange responsive maintenance services for government assets.Calmly handle and resolve concerns, including calming upset customers.Confirm and clarify caller information while building trust and rapport.Effectively use software, databases, scripts, and tools to resolve issues.Collaborate with customers and contractors to deliver timely resolutions.Strive to meet or exceed call centre performance metrics.Provide consistent and high-quality customer service experiences.About You Strong interpersonal and communication skills.Ability to handle challenging conversations with empathy and professionalism.Confidence in using technology and software systems.A proactive and team-oriented attitude.Previous experience in a call centre or customer service role is highly regarded.To Apply Applications in Word format should be forwarded to us by clicking the 'Apply' button below.
For a confidential discussion, you are welcome to call Daria on (07) 4034 5000.
Aboriginal and Torres Strait Islanders are encouraged to apply.
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