Maintenance Support Officer - Call Center - Maryborough

Maintenance Support Officer - Call Center - MaryboroughLocation: MaryboroughType: TemporaryPost Date: Tue Sep 3 06:02:05 2024Ref: BBBH4517AO3 Maintenance Support Officer - Maryborough The Client
Our Client is the leading provider of construction and strategic building maintenance services for Queensland Government.
Your Opportunity
We are looking for someone with a strong administration background, particularly in maintenance or building and construction.
Responsibilities: Work in a call center environment within a small team.Arrange responsive maintenance for Government Assets.Answer or make customer calls to address their maintenance needs.Engage with callers to confirm or clarify information and calm angry customers, as needed.Build relationships with customers and contractors.Appropriately use software, databases, scripts, and tools.Understand and strive to meet or exceed call center metrics.About You Experience in using effective work order management to monitor and review project and contract standards.Experience in reporting on the status and quality of service, project delivery, and expenses to stakeholders.Experience in ensuring compliance with industry best practices and agreed-upon cost and time parameters.Monitor and maintain all System and Plant equipment details in Ellipse and associated appropriate reporting methods.Supervisory background with excellent communication skills.Experience in contract and work order management would be highly regarded.To Apply
Applications in Word format should be forwarded to us by clicking the 'Apply' button below. For a confidential discussion, you are welcome to call Daria on (07) 4034 5000.

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