Maintenance Support Officer - Call Center - Mackay

Maintenance Support Officer - Call Center - MackayLocation: MackayType: TemporaryRef: BBBH4653Maintenance Support Officer (Call Center) - Mackay Temporary role – immediate start dateOpportunity to break into government roleWork during the holiday seasonThe Opportunity Strong Call Centre Skills/KnowledgeProblem-solvingMultitaskingExceptional customer service, active listening and verbal and written communication skillsPhone SkillsDe-escalation SkillsStrong time management and decision-making skillsAbility to work in a fast-paced environmentCollaboration and teamwork skillsMicrosoft Office Skills/Knowledge: Excel, Word, TeamsAbout You Arranging responsive maintenance for Government Housing PropertiesAnswering or making customer calls to address maintenance needsEngaging with callers to confirm or clarify information and calming angry customersBuilding relationships with customers and contractorsUsing software, databases, scripts and tools appropriatelyUnderstanding and striving to meet or exceed call centre metricsTo ApplyApplications in Word format should be forwarded to us by clicking the 'Apply' button below. For a confidential discussion, you are welcome to call Daria on .Aboriginal and Torres Strait Islanders are encouraged to apply. About UsWith offices in Cairns and Townsville, Precruitment is Regional Queensland's leading recruitment consultancy, specializing in permanent and temporary roles. With a focus on administration and professional talent, we are selected suppliers to local businesses, Queensland Government, Government Owned Corporations and Local Government.
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