Maintenance Support Officer - Call Center - Mackay

Maintenance Support Officer - Call Center - MackayType: TemporaryRef: BBBH4653Maintenance Support Officer (Call Center) - Mackay Temporary role – immediate start dateOpportunity to break into government roleWork during the holiday seasonThe Opportunity Strong Call Centre Skills/KnowledgeProblem-solvingMultitaskingExceptional customer service, active listening and verbal and written communication skillsPhone SkillsDe-escalation SkillsProblem Solving SkillsStrong time management and decision-making skillsAbility to work in a fast-paced environmentAbility to collaborate and work in a teamMicrosoft Office Skills/Knowledge: Excel, Word, TeamsAbout You Arranging responsive maintenance for Government Housing PropertiesAnswering or making customer calls to address their maintenance needsEngaging with callers to confirm or clarify information and calming angry customers, as neededBuilding relationships with customers and contractorsUsing software, databases, scripts and tools effectivelyUnderstanding and striving to meet or exceed call centre metricsTo Apply Applications in Word format should be forwarded to us by clicking the 'Apply' button below. For a confidential discussion, you are welcome to call Daria on (07) 4034 5000.
Aboriginal and Torres Strait Islanders are encouraged to apply.

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