Job Summary: As a Team Leader at Magic Brothers Pizzeria, you will play a crucial role in maintaining the highest standards of product quality, customer service, and team management. We are seeking individuals with exceptional leadership skills, a strong passion for delivering excellent customer experiences, and the ability to inspire and motivate a team of dedicated staff members. Your contributions will be instrumental in ensuring the success of our pizzeria and creating an unforgettable experience for our customers.
Day to Day Management: Completion of day to day instore tasks as usual. Lead and supervise your team, providing guidance, support, and knowledge. Set clear performance expectations and ensure team members understand their roles and responsibilities. Foster a positive and inclusive work environment that encourages teamwork and cooperation. Create and update monthly rosters, allocate on-shift breaks to staff and organise leave/time off. Conduct monthly team meetings to communicate goals, provide feedback, and address any concerns/updates. Product Quality and Customer Service: Understand and work the pizza bar to follow high standards, freshness and efficiency. Ensure all products meet the highest quality standards and adhere to recipes, presentation guidelines and OHS requirements. Lead by example in delivering exceptional customer service, resolving issues, and handling customer inquiries. Operational Support: Assist the Store Manager in day-to-day operations, including inventory management, waste control and stock ordering. Collaborate with the team to maintain a clean, safe, and organized working environment. Assist in training new and existing team members, ensuring they are equipped with the necessary knowledge and skills. Understand Business KPI's to ensure profitability and reporting to Store Manager. Business Development: Identify opportunities for process improvements to enhance operational efficiency and customer experience. Create, document and orchestrate S.O.P's (Standard Operating Procedures) into the business instruction manual for the foreseeable future and growth of MBP. Collaborate with the Store Manager to implement changes that lead to positive outcomes for the business. Job Types: Full-time, Part-time
Pay: $52,000.00 – $65,000.00 per year
Expected hours: 20 – 38 per week
Benefits: Employee discount Free drinks Free food Salary packaging Schedule: Evening shift Fixed shift Weekend availability Experience: Customer Service: 1 year (Preferred) Work Authorisation: Australia (Required) Location: Oakleigh South, VIC 3167 (Preferred) Work Location: In person
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