Front Office & Guest Services (Hospitality & Tourism)
Full time
Founded in 2011 with a vision of providing high-performing customer-centric services in Retail Security, Security services, Cleaning and Facilities management. MA Services Group now has the largest Covert team in Australia and we are still growing!
We're looking for a proactive Concierge to join our team. The successful candidate will have the drive and willingness to work in a corporate and dynamic commercial environment.
Duties include but are not limited to: Welcoming visitors and ensuring a smooth process. Handling inquiries and resolving complaints or issues promptly. Providing personalised recommendations and assistance based on visitors/staff preferences. Offering advice about local attractions, landmarks, and activities. Sharing knowledge about special events or promotions in the area. Planning and executing corporate events, team-building activities, or celebrations. Scheduling maintenance or housekeeping services in a commercial environment. Coordinating with facility management for office maintenance or repairs. Assisting guests with emergencies, such as medical. Handling sensitive or confidential matters with discretion. Skills and experience: Experience as a Concierge or equivalent work experience is required. Project a professional image and demeanor. Must be vigilant, adaptable, and well-trained to handle various situations. At least two years' experience in customer service. IT literacy (proficiency in MS Office). Excellent verbal communication and interpersonal skills. Build positive relationships with key stakeholders. The ability and desire to work co-operatively and positively as a member of a team. Benefits and perks: M.A. Services Group has a very generous remuneration package. Constant training and development programs are in place to assist employees in bringing out the best in themselves.
Your application will include the following questions:
How many years' experience do you have as a concierge? Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? How much notice are you required to give your current employer? Do you have a current Police Check (National Police Certificate) for employment? #J-18808-Ljbffr