Job no: 523881
Brand: FC Collection
Work type: Full time
Location: Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia
Categories: Leisure Travel & Retail
If you're an experienced Travel Consultant with a passion for the finer things in life while travelling, you'll fit right into our Luxury Travel team. Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to do something really amazing – travel!
How you'll be opening up the world for our customers… As a Travel Consultant in our Luxury Travel team, you will help to plan, book and coordinate your customer's next amazing luxury travel experience. You'll be building unique itineraries for your customers with their every need front of mind to ensure they have a premium experience from "Bon Voyage" to "Welcome Home". You will be booking everything from first class flights to five star hotels, premium tours, luxury cruising, travel insurance and more. You will be working towards KPI's and incentive targets, therefore building your customer relationships will be critical to your success in this role.
What it takes to be a Luxury Travel expert… You're the go-to person in your circle for travel recommendations, tips and tricks, with a minimum of 5 years experience as a travel consultant with Flight Centre Travel Group.You're eager to provide exceptional service to welcome new customers to your existing database of loyal clientele – you will need at least 60% repeat and referral customers, and a CSAT score of 84%+.You have proven success in achieving your KPIs and sales targets, with a TAC of $180k or above.You seek out new ways to build on your success and think outside of the box for your customers to find the best travel solution for them.You understand the importance of organisation and managing your time effectively to achieve the best result and stay on top of your work.You're not only good at the people stuff, but at the behind the scenes stuff too. Like building itineraries, doing up invoices, operating our complex booking systems and jumping between different programs with a customer in front of you.You know your way around GDS and you're confident with complex computer systems.Extra points if you have personal experience with luxury travel!Your First Class Employee Benefits: Be rewarded with a base wage plus uncapped incentives payment structure - earn a percentage of every sale you make from day one, there's no limit on what you can earn.At FCTG we understand the importance of flexibility while fostering a culture of collaboration through in person iterations – our Luxury Travel team offer hybrid working arrangements.Be gifted the time to provide the support your loyal clientele deserves, and to foster great relationships – you won't be serving a constant queue, but the organic enquiry is there for you to be able to go above and beyond with your sales targets.You'll be joining a highly experienced and skilled team.Unlock your wanderlust! Score incredible travel deals for you & your friends and family, and get ready to be invited to try premium air, cruise and land product for yourself through supplier famils.Be supported in your search for 'what's next' in your career through our Brightness of Future pathways within our global organisation.Get qualified with a Certificate 3 & 4 in Travel & Tourism through Australian Apprentice Training (you may be eligible to receive direct financial support while you study).Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our annual 'Global Gathering' (get ready for LA in 2025!).Thrive in a workplace that values individualism – come as you are!Don't miss your flight! Apply now for one of the best adventures you'll have. *Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*
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