Support Services Group is looking for a dynamic and customer-focused Bilingual Customer Service Representative
to provide world-class service for a MAJOR fashion retailer.
As a Bilingual Customer service representative, you will play a crucial role in delivering exceptional customer service and driving sales growth.
We are seeking individuals who are fluent in French and English languages, possess strong communication skills, and have a passion for assisting customers.Why Join Us?We value your contributions and believe hard work should be rewarded.
Here's what we offer:
Competitive Pay: $19.00 per hourComprehensive Benefits: Health, dental, and vision insurancePaid Time Off: Accrue PTO from day 1 in trainingPaid Training: Learn and grow while getting paidCareer Growth: Significant opportunities for development and advancementSupportive Environment: A positive, professional workplace where respect and teamwork thriveWhat You'll DoAs a Customer Support Representative, you'll serve as a brand ambassador, delivering exceptional service while offering products and services through a consultative approach.
Your responsibilities will include:
Handling inbound customer contacts courteously and professionallyResolving customer issues and ensuring first-call resolutionUtilizing systems to complete account management tasks and process claimsStaying up-to-date with program knowledge, systems, and proceduresEscalating issues appropriately when neededMaintaining confidentiality and adhering to company policiesWhat We're Looking ForWe're searching for team players who are customer-focused, professional, and eager to grow.
Here's what you need:
Minimum Requirements:Must be 18 years or olderMust be able to speak French and EnglishHigh school diploma or equivalentExperience with computer-based data entryKey Skills:Strong communication (written and verbal)Excellent organizational abilitiesA customer-first mindset: empathetic, patient, and responsiveAvailability: Ability to work regularly scheduled shifts, including trainingWhy You'll Love Working HereAt Support Services Group, we're committed to your success.
From day one, you'll receive the support, training, and resources you need to thrive.
Join a team that values you, your growth, and your future.
About Us
Support Services Group is a US-based, global, high-touch omnichannel outsourcing contact center solutions company.
We specialize in delivering exceptional customer experiences while driving growth for our partners.
Join our team and become part of a culture that fosters growth, support, and empowerment.
Apply today and start building a career you'll be proud of!
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