The Opportunity: Our team is expanding! Delaware North Australia is excited to announce two new opportunities for the position of Lucky North Supervisor. We are seeking organised and motivated individuals to lead shift management and support a department that is fully customer-focused and committed to delivering service excellence.
In this role, you will be responsible for managing daily operations, providing clear direction and leadership to the team, and fostering professional relationships with customers to ensure their experience exceeds expectations. If you're passionate about exceptional service and team leadership, we would love to hear from you!
Benefits of joining our team: THE CITY: Darwin is a tropical paradise with summer all year long. Just a few steps away from some of the most beautiful National Parks in Australia where hiking, camping or fishing take on a whole new meaning.THE OFFICE: A vibrant casino resort set amid 30 acres of tropical gardens and located right on the beach, just a three minute drive from the CBD.THE TEAM: We are focused on growing a team that enjoys each other's company and love creating the best work possible.TRAINING: Thanks to the Delaware North global network, we have access to thousands of online courses and resources.EXTRA'S: Employees are entitled to a complimentary meal every shift, complimentary parking, and generous discounts on spa treatments, dining and accommodation.Responsibilities: Ensure Lucky North team members are appropriately trained and set up for development.Monitor guest behaviour, leading conflict resolution and taking appropriate action.Issue free play credits, and match and play offers.Ensure promotions and promotional material are implemented on time.Assist guests with information on reservations for restaurants, hotel rooms, attractions, transport, travel, and special events.Oversee and manage staff scheduling and shift allocations to ensure optimal coverage and adherence to operational requirements.What will you bring? Demonstrated experience in a leadership position in a customer service environment.RSA & RSG Certificates.Ability to obtain and maintain a Casino Operatives Licence.Understand and adhere to AML regulations and procedures.Computer literate, including Microsoft office, databases, and player tracking systems.About us: Mindil Beach Casino Resort is the leading entertainment destination in the Northern Territory, offering over 600 gaming machines, exciting table games, and diverse dining options. As Darwin's exclusive five-star beachfront resort, with 152 luxury rooms and unique function spaces, we cater to every occasion. At Mindil Beach Casino Resort, you'll play a vital role in creating unforgettable experiences for our guests.
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