Direct Marketing & CRM (Marketing & Communications) You may not have heard of Bapcor, but you will know our brands. We're Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions and – through our businesses like Burson, Autobarn, Midas, Truckline and Baxters – are inside cars, on four-wheel drives and all over trucks.
We span the end-to-end aftermarket supply chain with nearly 1,000 stores across Australia, New Zealand and Asia. Our 5,500 team members are serious about safety, inclusion, diversity and building your specialist knowledge and capability to help us be there for what matter most for our teams and our customers.
We believe in fostering a collaborative and innovative culture where every team member has a voice. Here, you'll be empowered to make a real difference, surrounded by a supportive community that prioritises excellence in customer service.
What You'll Do: Become a Loyalty Program Champion: You'll manage the day-to-day operations of our loyalty program, ensuring a seamless and rewarding experience for our customers. This includes supporting membership, resolving customer inquiries, and keeping program information up-to-date.Fuel Customer Engagement: Develop engaging marketing collateral, including in-store displays, website content, and exciting customer competitions to keep members excited and coming back for more.Data-Driven Optimization: Analyse program performance, identify areas for improvement, and collaborate with the team to implement program updates and optimizations to maximize customer engagement and loyalty.The Power of Collaboration: Partner with the CRM Specialist to design targeted email campaigns and customer journeys. Additionally, you'll work closely with internal teams (Marketing, Retail Operations) and external partners to ensure smooth program execution.Who You Are: A passionate marketer with 3+ years of experience in loyalty or customer engagement programs.A creative problem solver with a knack for developing engaging initiatives that resonate with our customers.A data enthusiast with a keen eye for identifying trends and opportunities for program growth.An excellent communicator with strong written and verbal skills.A team player who thrives in a collaborative environment while maintaining a dedication to customer focus.Ready to Drive Customer Loyalty? We are looking for an enthusiastic individual who is excited to contribute to the success of our growing loyalty program. If this sounds like you, apply now and tell us why you're the perfect Loyalty Champion for Bapcor!
What We Offer: Be part of a dynamic team within a leading automotive company.Make a real impact on Bapcor's customer strategy and loyalty program.Enjoy a flexible work-life balance with a hybrid working model.Exclusive discounts and benefits across our Burson Auto Parts trade stores as well as our retail stores including Autobarn, Opposite Lock, Midas Australia, and ABS Service Centres.Opportunity to work in a fast-paced and rewarding environment.Extra day off a year for your birthday.Industry leading Paid Parental Leave & Employee Assistance Program.Bapcor embraces diversity, equity, and inclusion as integral components of our organisational culture. We recognise that diverse perspectives and experiences contribute to innovation and better decision-making, and we strive to provide a recruitment experience that's fair, inclusive, and accessible. We encourage applications from people of all ages, cultures, abilities, backgrounds, sexual orientation and gender identities.
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