Loss Recovery Collections Officer

Job Description

THE ROLE
? Negotiate payments and payment arrangements for Loss Recovery/Corporate Write off accounts
? Contacting customers – via telephone, emails & SMS
? Maintaining customer payment records
? Skip tracing & utilising skip tools to locate customers
? Liaising with our internal & external legal team to manage the legal collections process
? Liaising with our third-party field call service to proactively seek outcome on accounts
? Complete ad hoc tasks as required

Qualifications

THIS PERSON IS SOMEONE WITH…
? 2 years' + experience in a similar role
? Exceptional negotiation skills
? Commercial collections preferred
? A strong customer service focus
? Demonstrated initiative, drive, enthusiasm, and a team player
? Excellent organisational and time management skills
? High attention to detail
? Ability to work well with other people and build good relationships2+ years of telephone sales experience in B2B sales


Additional Information

Wellbeing: Free counselling, seasonal activities, gym discounts, wellness room, flu shots, Futsal team
Work Life: Flexible working, home workspace allowance, purchased leave, parental leave, Lumi life leave for challenging events, breastfeeding/expressing space
Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, ping pong, rooftop BBQs
Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
Community Support: Paid volunteer leave, diversity celebrations, company volunteer days
Career & Growth: Advancement opportunities, higher education sponsorship, hackathons