Work With Us Date: 18 October 2024
Location: Braybrook/ Thomastown
Reports to: Training Administration Coordinator
Employment type: Full-time
The Student Support Officer plays a crucial role in enhancing the student experience by providing academic, administrative, and pastoral support. Based across both the Braybrook and Thomastown offices, this position is responsible for guiding students through their educational journey, from orientation to graduation, ensuring they have the resources and support necessary to succeed.
What we are looking for:A. Orientation and InductionConduct orientation sessions for new classes and provide induction for students.Engage actively with students to support and enhance their progression through the course.B. Student Mentorship and AccountabilityMentor, coach, and hold students accountable to their commitments.Address and handle all inquiries from students throughout their learning journey.C. Learning Material Provision and Assessment TrackingProvide necessary learning materials (LATs) as needed.Collect and verify completed LATs from trainers and confirm each unit's completion with the relevant staff.Regularly communicate with the administration team to keep them informed about unit completion.Submit completed assessments (LATs) to the Administration Officer for reporting and filing with SVTS.D. Student Withdrawal and Deferment SupportAssist and advise students on processes for withdrawing or deferring from the course.Ensure all necessary documents, including signed forms and completed/incomplete units, are accurately completed and submitted to the Administration Officer.E. Graduation and Event CoordinationOrganize and facilitate graduation events when necessary, ensuring a positive experience for all students.F. Resource and Equipment ManagementManage and provide learning resources, such as tea, coffee, and milk, for trainers and students.Arrange any additional equipment needed by trainers and students for effective learning.G. Work Placement CoordinationOversee work placement arrangements for students.Engage with workplaces to facilitate student support and monitor their progress during placements.Develop and maintain the network of work placement.The above list is not exhaustive and the role may change to meet the overall objectives of AVWA. Fulfil other duties as required by management and other department personnel as requested/required.
Who you are:Previous experience in a student support role, educational administration, customer services sector or similar role is highly desirable.Strong Administration Skills.Ability to handle complaints and concerns sensitively.Customer service skills to provide an excellent student experience by supporting students towards study success.High-level administrative skills that can be applied across multiple functions.Enjoy working with people, friendly and confident manner with a pleasant personality.Bilingual in English and Vietnamese skills.What's in It for You:SCHADS Award with all entitlements.Up to $15,900 salary packaging, plus $2,650 meal and entertainment card benefits.Flexible working arrangements, with partial work from home, allowing work/life balance.Excellent workplace culture with ongoing support, training, and development.Great benefit with Employer-funded Paid Parental Leave (Conditions applied).Wellness being with Employee Assistance Program (EAP) and Wellness Activities Subsidy.Free Flu shots.Make your move:Ready to embark on an exciting journey with AVWA? Send your resume and cover letter highlighting your passion to ******.
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Please note: We will be immediately shortlisting applicants and will close the position as soon as we find the right candidate. Apply now.
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