About Us: For many businesses, their logistics fails to meet expectations. They're concerned by a lack of flexibility and accountability, confusing cost structures, and large administrative requirements to name a few. At Transport Works, we design and develop smart solutions that work around the challenges of the industry to help businesses get more value for their money.
About You: Bachelor of Commerce with focus on Accounting, Logistics & Supply Chain or equivalent experience.
Position Summary: This role, reporting to the General Manager, has two different dynamic functions that are critical to the business's overall success. The first one is to develop and maintain strong internal and external stakeholder relations for a variety of coordination tasks. The second part is to conduct internal business analysis tasks in order to present reporting.
Key Requirements:
Minimum of 1-2 years' experience working in a similar role within Transport and Logistics.
Intermediate to high level of competency using Excel including Pivot Tables and formulas.
Previous experience within a customer service role.
Exceptional communication skills for over the phone and email communication.
Able to input data to a high level in order to ensure that reports and rate cards do not have any misinformation.
Proven experience of using Microsoft Suite.
Able to effectively prioritize and manage varying tasks in regards to their level of importance.
High degree of accountability and attention to detail.
Must have proven examples of being flexible and adaptable to scenarios.
Job Responsibilities:
Prioritize and manage the support email and 1300 number in order to assist customer enquiries to a high level.
Provide quotes and respond to customer service requests in a timely and efficient manner.
Handle customer and supplier issues as they arise to deliver high standards of customer service. This will include handling lost in transit and damaged events, service interruption mitigation, and non-contracted logistics solutions.
Complete supplier invoice validation and customer invoice costing weekly or as otherwise required.
Manage and create invoice validation spreadsheets for carried customer/supplier scenarios.
Handle necessary operational SOP management and maintain, update, and create as required for each customer/supplier account, reviewing with Key Account Manager/BDM.
Manage returns process and exception code recording.
Credit creation and recording to be passed to Accounts Receivables/Payable.
Generate monthly KPI reports as directed by manager.
Rate file management - review carrier changes and provide analysis and also review against sell rate cards.
Feed leads and promote new business growth where appropriate to Key Account managers/BDM.
Job Functions: Fleet management
Job Benefits: Bonuses, flexible working hours + more!
Selling Point: Awesome team, great culture, career development opportunities.
Contact: Danyul Gleeson
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