About Us Dental Concepts represents a global leader in the dental field with a team of talented and dedicated staff, delivering equipment and service solutions, nationwide. We provide and maintain critical equipment and add value to private, corporate and government clients. Our business is centred on delivering exceptionally high standards of customer service. We have a friendly, motivated, and energetic team that is seeking a similarly enthusiastic individual to join us in this role, with opportunities for growth. The successful candidate must have a high attention to detail, excellent administration skills, and a strong customer focus.
Position Overview As a Logistics and Distribution Administrator, you will serve as the primary point of contact for our clients, managing incoming phone calls and emails. Your excellent communication skills will be key to building strong relationships with customers and ensuring a positive experience. You will monitor and manage incoming emails, accurately input customer orders into our CRM system, and meet both internal and external KPIs. Your attention to detail will be crucial in ensuring data accuracy, efficient order processing, and coordinating freight at the correct rates. A desire to learn about our products to assist with general inquiries will be an asset in this role.
Key Responsibilities: Answering incoming calls providing general customer supportProcessing orders in our CRM systemManaging freight bookings both locally and nationallyLiaising with dental, medical and veterinary professionals in a professional and efficient mannerAdministrative support across all departmentsBack-order Report/CommunicationDatabase managementAssist with event bookings and correspondence with customers Additional to this you will have: Administration experienceA desire to learn about the product range and consumablesStrong customer focusAbility to organise and prioritise workExceptional attention to detailExcellent written and verbal communication skills, proficient in the use of Microsoft Office applicationsExperience with CRM systems Applications close 5 pm Friday 11th October 2024.
Employer questionsYour application will include the following questions:
Do you have experience in administration?
Do you have customer service experience?
Which of the following statements best describes your right to work in Australia?
