Lodge Manager - Kimberley Lodges WA, 2024 Season Pay Competitive
Location Broome/Western Australia
Employment type Temporary
Job Description Req#: 7DENM ABOUT US Located in one of the most remote and beautiful regions of Western Australia, our eco lodges are a special somewhere to stay for our fully escorted 4WD wilderness adventures or for self-drive holiday makers. With three lodges strategically positioned around the Kimberley, they allow guests to experience five star treatment while they sleep under a million stars. Running like a mini hotel, the lodges offer glamping tents with ensuite, three-course fine dining dinners, breakfast BBQ and buffet and an outback bar. The role of the Lodge Manager is to ensure our luxury lodges continue to provide an unwavering commitment to an exceptional customer experience that is personalised, intimate and welcoming. THE ROLE As Lodge Manager you will be responsible for: * Efficient day to day management of guests and staff * Providing leadership and guidance * Your team delivering an exceptional guest experience * Dealing with requests or issues and finding suitable solutions * Lodge ordering and stocktake * Reconciling and banking money * Regular communication with the Operations office * Ensuring APT policies and procedures are followed * Ensuring the safety of all staff and guests and complying with OHS legislation * Working 21 days on and 7 day off roster * Commencing in April 2024 (season runs early April – end September) REQUIREMENTS You must have or be willing to obtain the following prior to commencing: * Food Safety Certificate * Current First Aid Certificate * WA Approved Managers ticket * Access to a reliable 4WD vehicle (for travelling to and from the lodge on RDO's) To be successful, you will bring: * Resilience to live remotely in the middle of nowhere, where you don't have your normal creature comforts * Experience in a leadership position * Solid administration skills * Experience working in the Food and Beverage industry or Customer Service environment * A passion for customer service and ability to anticipate the needs of our guests * An ability to effectively problem solve and be resourceful when the unexpected occurs * An impeccable eye for detail and exceptional time management skills * Good communication skills, ability to work well with others and respecting other cultures * A friendly personality that is welcoming, adaptive, understanding and respectful * AND most of all a can-do PROACTIVE attitude WHAT WE OFFER * On site tented accommodation, meals and uniform provided for your 3 week work roster * Get out of constantly being inside and experience open spaces surrounded by nature * The opportunity to explore some of the most extraordinary outback in Australia both when assisting as a tour guide and when rostered off * Make lifelong friends and get paid well while doing this OUR VALUES Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions. * Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders * Better together - We are better when we connect and collaborate, valuing all opinions * For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits * Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all If you are looking to escape the day to day routine and need a good dose of fresh country air for a few months, we want to hear from you! About the company It's finally time to resume play with APT Luxury Travel. From all-inclusive Europe river cruising to private jet air tours, and with over 90 years' experience, let APT take you there. Book with confidence with flexible booking policies.
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