**Job Title:** Live Chat Officer - Work from Home
**Company:** CSL Limited
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Description
CSL Limited is seeking a dedicated and enthusiastic Live Chat Officer to join our dynamic team. As a part-time employee, you will have the flexibility to work from home while ensuring excellent communication with our customers via live chat. This role is ideal for individuals who are passionate about delivering exceptional service and looking to grow within a globally recognized biotechnology company.
### Key Responsibilities
- **Customer Engagement:** Provide real-time support to customers through live chat channels, ensuring a timely and effective response to inquiries.
- **Issue Resolution:** Address customer concerns and queries, offering solutions and insights to enhance their experience with CSL Limited.
- **Product Knowledge:** Maintain a thorough understanding of CSL's products and services to provide accurate information and support to customers.
- **Documentation & Reporting:** Document customer interactions in the CRM system and prepare reports on common inquiries and issues to drive process improvements.
- **Collaboration:** Work closely with other departments, including technical support and sales, to ensure a seamless customer experience and effective problem resolution.
- **Feedback Collection:** Gather customer feedback and insights, relay suggestions for improvements to the management team, and contribute to enhancing customer satisfaction initiatives.
- **Maintain Professionalism:** Uphold the company's values and standards while providing high-quality service in every customer interaction.
- **Continuous Learning:** Stay current with product offerings, industry trends, and emerging technologies to improve service delivery and customer experiences.
### Requirements
#### Education & Experience:
- Minimum of 2 years of experience in a customer service or live chat support role.
- High school diploma or equivalent; a degree in a related field is a plus.
#### Skills & Competencies:
- **Emotional Intelligence:** Strong ability to understand and manage your own emotions, as well as empathize with customers to provide tailored support.
- **Adaptability:** Ability to adjust to new challenges, changes in work environment, and demands from customers quickly and effectively.
- **Communication Skills:** Excellent written communication skills with attention to detail and a professional tone.
- **Technical Proficiency:** Familiarity with customer relationship management (CRM) tools and live chat software is preferred.
#### Personality Traits:
- **Resilient:** Ability to remain calm and composed under pressure, demonstrating perseverance in challenging situations.
- **Independent:** Self-motivated with the capability to work effectively without direct supervision while embracing accountability for performance.
### Benefits
- **Travel Opportunities:** Enjoy potential travel opportunities for training and conferences.
- **Life Insurance:** Access to comprehensive life insurance plans to ensure your peace of mind.
- **Company Transportation:** Benefit from transportation solutions offered by the company to facilitate easy commute when required.
### Working Environment
At CSL Limited, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering an innovative atmosphere where ideas can flourish, and all employees are empowered to contribute to our mission.
### Application Deadline
Please submit your application by **October 6, 2024**.
### Equal Opportunity Statement
CSL Limited is committed to a diverse and inclusive workplace. We encourage applications from people of all backgrounds, genders, and cultures to reflect the diversity of our community. We ensure equal employment opportunities for all and promote a work environment where everyone can thrive.
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Join CSL Limited as a Live Chat Officer and be part of a forward-thinking company that values excellence and innovation in biotechnology. We look forward to your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
