**Job Title: Live Chat Assistant - Remote Work**
**Company:** Owens & Minor
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-time
**Seniority:** Associate Level
**Experience Required:** 4 years
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**Job Description:**
Owens & Minor is seeking a dynamic and motivated Live Chat Assistant to join our team in a part-time capacity. This unique opportunity allows you to work remotely while being a crucial part of our customer service strategy. As a Live Chat Assistant, you'll engage with our clients and ensure they receive timely assistance, information, and support, all while representing our commitment to excellence.
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**Key Responsibilities:**
- **Customer Support:** Provide exceptional customer service through live chat by responding to inquiries, resolving issues, and directing customers to the appropriate resources within the company.
- **Product Knowledge:** Maintain an in-depth understanding of our products and services, enabling you to effectively assist clients and answer their questions.
- **Research:** Use research skills to gather pertinent information related to customer inquiries and ensure queries are resolved efficiently.
- **Negotiation Skills:** Employ negotiation tactics when applicable to assist in the resolution of issues or to effectively communicate terms, options, and offers to customers.
- **Documentation:** Accurately document interactions in the customer relationship management (CRM) system to track issues, solutions, and feedback effectively.
- **Collaboration:** Work closely with other departments to escalate unresolved issues, share customer feedback, and participate in planning for service improvements.
- **Performance Metrics:** Meet key performance indicators (KPIs) for response times, customer satisfaction, and issue resolution rates, ensuring that you continually strive to exceed expectations.
- **Team Engagement:** Participate actively in team meetings and training sessions to share insights and learn new customer service techniques.
- **Quality Assurance:** Adhere to company policies and procedures, ensuring compliance with legal and regulatory standards, while consistently promoting our company values.
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**Requirements:**
- **Experience:** A minimum of 4 years of experience in a customer service role, preferably in a live chat support environment.
- **Education:** High school diploma or equivalent required; an associate's or bachelor's degree in a related field is a plus.
- **Technical Skills:** Proficient in using live chat software, CRM systems, and other communication platforms. Familiarity with Microsoft Office Suite.
- **Personality Traits:**
- **Motivated:** A self-starter who takes initiative and demonstrates a proactive approach to responsibilities.
- **Energetic:** Possess a positive attitude that contributes to an uplifting work environment, both individually and as part of a team.
- **Soft Skills:**
- **Research:** Strong ability to investigate issues and provide accurate information promptly.
- **Negotiation:** Effective communication and persuasion skills to achieve the best outcome for both the customer and the company.
- **Availability:** Flexible availability to work part-time hours, including evenings and weekends as required.
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**Benefits:**
- **Medical Coverage:** Comprehensive medical coverage to support your health and well-being.
- **Free Food:** Enjoy complimentary snacks and beverages as part of our office culture.
- **Joining Bonus:** Upon successful hiring, new employees will receive a joining bonus to welcome them to the Owens & Minor family.
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**Working Environment:**
Join a diverse and inclusive company that transcends borders, promoting collaboration on a global scale. At Owens & Minor, we value teamwork and are fully committed to creating an environment where your ideas and contributions are celebrated.
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**Equal Opportunity Statement:**
Owens & Minor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic protected by law.
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**Application Deadline:**
Please submit your application by **October 19, 2024**.
We look forward to receiving your application and potentially welcoming you to our dedicated team at Owens & Minor!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
